Onboarding Specialist

About this position

RADICL is a leading provider of Cybersecurity-as-a-Service, delivering AI‑powered, turn‑key protection for small and medium‑size businesses in regulated industries. Our platform provides compliance management, 24/7 threat monitoring, deep‑spectrum threat hunting, incident response, vulnerability management, and security awareness training.

The Onboarding Specialist is the first dedicated technical point of contact for new customers after contract signature. The role owns the full onboarding lifecycle—from kickoff to go‑live—ensuring each customer is fully integrated, trained, and positioned for long‑term security success on the RADICL platform. Work cross‑functionally with Sales, Product, and SOC to deliver a repeatable, high‑quality experience that accelerates time‑to‑value.

Fast‑paced, positive, and self‑directed. Excellent communicator who engages customers of diverse skill levels. Motivated to help others grow and to contribute to a high‑performing team while building a company from the ground up.

• Host and facilitate new customer kickoff calls, establishing project scope, timelines, stakeholder roles, and success criteria.
• Build and manage onboarding project plans, tracking milestones and tasks.
• Serve as the primary point of contact for customers during onboarding, proactively communicating status, risks, and next steps.
• Provision infrastructure and user accounts across multiple platforms.
• Hands‑on configuration of platform integrations to support service activation.
• Configure and validate bidirectional integrations with Microsoft 365 (commercial, GCC, GCC‑High), Azure AD / Entra , Exchange, SharePoint, and Microsoft Defender.
• Configure and validate EDR integrations (Crowd Strike, Sentinel One, Microsoft Defender for Endpoint, Carbon Black).
• Configure LMS integrations to automate security awareness and phishing simulation workflows.
• Deploy and configure log collection agents; validate log collection from customer environments (syslog, API ingestion, agent‑based forwarding).
• Deliver live and recorded RADICL platform training sessions tailored to each customer’s role mix.
• Develop and maintain onboarding training materials, quick‑start guides, and video walkthroughs in collaboration with Customer Success.
• Assess end‑user readiness and close knowledge gaps before handing off to steady‑state Customer Success.
• Gather and synthesize customer feedback on onboarding, feeding insights back to Product for continuous improvement.

• Experience in technical onboarding, implementation, or customer success engineering—preferably in cybersecurity or SaaS.
• Comfortable configuring and troubleshooting integrations across a variety of tools.
• Familiarity with log collection methodologies (syslog, CEF/LEEF, REST API, Windows Event Forwarding).
• Excellent written and verbal communication, explaining technical concepts to both technical and non‑technical audiences.
• Strong project management skills and ability to run multiple onboardings simultaneously.

• Experience working with Defense Industrial Base (DIB) customers or in CMMC/NIST 800‑171 compliance contexts.
• Familiarity with EDR and SIEM platforms and their data ingestion pipelines.
• Experience with LMS or phishing simulation platforms.
• Background in a SOC, security operations, or incident response role.

Hybrid work model: office Monday, Wednesday, Thursday; work‑from‑home Tuesdays and Fridays. Remote positions may require periodic travel to our downtown Boulder headquarters. We offer competitive benefits: health, dental, vision, 401(k), and a responsible PTO plan.

Pay range: $90,000 – $100,000 USD per year (Boulder, CO)