Cloud Platform Software Developer

Job Summary

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission‑critical federal operations. As a Cloud Platform Software Developer, you will design, integrate, and operate Contact Center as a Service (CCaaS) and AI‑enabled platforms, supporting multiple federal customers across customer service centers and service desks.

• Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements.
• Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third‑party systems using REST APIs and event‑driven architectures.
• Support cloud‑based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements.
• Maintain system integrity, availability, and security in alignment with federal compliance and security standards.
• Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles.
• Support platform upgrades, testing, and reconfiguration across development, test, and production environments.
• Monitor and tune applications and integrations to ensure optimal performance and reliability.
• Collaborate with stakeholders, product owners, and cross‑functional teams to translate business requirements into technical solutions.
• Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed.
• Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities.

• Education:
  
  Technical training, certification(s), or degree.
• Experience:
  
  1+ years of software development or platform engineering experience in cloud or enterprise environments.
• US Citizenship
  
  Required:
  
  Yes.
• Clearance:
  Must be able to pass a background check to obtain a position of Public Trust.

• Proficiency in JavaScript, Python, and/or Java.
• Experience developing and working with RESTful APIs.
• Familiarity with Agile/Scrum methodologies, SDLC, and Dev Ops practices.
• Familiarity with version control systems (Git).
• Familiarity with relational and No
  
  SQL databases (e.g., Postgre
  
  SQL, Oracle, Dynamo
  
  DB).
• Exposure to cloud infrastructure, automation, and solutions development/integration using cloud AI services.
• Understanding of translating business needs into technical designs, user stories, and development tasks.

• Effective communication skills.
• Ability to explain technical concepts to both technical and non‑technical audiences.
• Ability to work independently while collaborating effectively within a team.

Location:

State of Louisiana

• Candidates within LA who reside within 60 miles of GDIT's offices in Bossier City, LA will follow a hybrid work model.
• Candidates within LA who reside more than 60 miles from GDIT's offices in Bossier City, LA will follow a remote work model.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities.
• Support:
  Internal mobility team focused on helping you achieve your career goals.
• Rewards:
  Comprehensive benefits and wellness packages, 401(k) with company match, and competitive pay and paid time off.
• Flexibility:
  Full‑flex work week to own your priorities at work and at home.
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans