Media Technician III

Overview

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Our Banking Operations Integration and Distribution team is seeking a Release Media Technician to support banking system releases. In this position, you'll prepare and manage release media by pulling required source code and data from customer banking environments, validating updates, and packaging materials for secure distribution and cloud download. You'll ensure each release includes the correct custom code, compare materials across release versions for accuracy, and maintain media libraries and operational documentation.

This role also provides the opportunity to support customers by responding to release-related questions and resolving cases, making attention to detail and clear communication essential. If you enjoy structured, technical work that directly supports reliable banking operations, this role offers meaningful impact behind the scenes.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $38,650-$58,150 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Pull custom source code from customer sites.
• Maintains magnetic media library.
• Routes materials to and from the library.
• Maintains operations documentation.
• Compares printed lists of information between releases.
• May perform other duties as assigned.

• Minimum of 2 years of Information Technology experience, supporting systems, applications, or IT operations in a structured environment
• Handson experience working with iSeries (IBM i) systems
• Experience pulling, validating, or managing source code or technical release materials
• Strong attention to detail, with the ability to compare materials across releases and ensure accuracy
• Ability to maintain technical and operational documentation and follow defined release processes
• Clear communication skills to support customer questions and resolve release-related cases

• Previous experience with Jack Henry products and services
• Background in banking, financial services, or regulated environments
• Experience with release management, media preparation, or distribution processes
• Familiarity with cloud file transfers or cloud-based distribution platforms
• Experience working with legacy media or system libraries (e.g., magnetic media)

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.