Principal Billing Operations

How You’ll Make an Impact

• Lead technical management and operational oversight of Spectrum billing systems across production, development, testing and training environments
• Partner with teams to configure and update billing environments, ensuring milestones are met and best practices are applied
• Engage extensively with internal teams, billing vendors and external contacts to ensure successful project collaboration and support
• Analyze complex data and generate reports, macros and innovative processes to solve problems and support implementations
• Review requirements documents and validate updates to ensure continuity and system integrity before any implementation or update
• Monitor work queues, proactively resolve issues and maintain production system stability to prevent service impacts
• Support and configure billing instances for test and training, ensuring environments are fully prepared for user activities
• Mentor junior team members, sharing knowledge and guiding the team to achieve departmental objectives

• Participate in on‑call rotation to provide exceptional billing platform interface support
• This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week

• Bachelor’s degree in IT or related field or equivalent combination of education and experience

• 8+ years of telecom experience
• 8+ years working with billing platform applications
• 8+ years of CSG or ICOMS billing system experience
• 5+ years as a lead or subject matter expert

• Ability to identify complex problems and develop effective solutions
• Strong interpersonal and communication skills to facilitate cross‑functional communication between technical and non‑technical teams
• Decision‑making and problem‑solving abilities under pressure
• Ability to contribute to multiple projects simultaneously
• Logical reasoning to evaluate options and approaches
• Proficiency in personal computer and software applications such as word processing, spreadsheets, Visio and Project
• Effective prioritization and execution in a high‑pressure environment
• Expert knowledge of billing systems and platforms including CSG, ICOMS, Amdocs or new systems
• Advanced IT operations knowledge and understanding of system interconnectivity
• Advanced proficiency in billing platforms including SQL, parameter entry, security, product and pricing structures
• Demonstrated leadership and mentoring skills
• Highly self‑motivated and self‑directed

• Master’s degree

Charter Communications is an Equal Opportunity Employer, including job seekers with disabilities and veterans.