Managed Services Engineer - Microsoft 365 & Identity

Job Summary

The Managed Services Engineer – Microsoft 365 & Identity is responsible for designing, deploying, supporting, and optimizing Microsoft 365 and identity-based solutions across SHI‑managed customer environments. This role partners closely with internal teams and customers to deliver secure, scalable, and high‑performing collaboration, messaging, and identity platforms. The ideal candidate brings strong Microsoft 365 and identity expertise, a customer‑first mindset, and a passion for continuous improvement and automation.

This is a remote position requiring a dedicated, distraction‑free home office and participation in camera‑on meetings.

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

• Design, build, and support Microsoft 365, Exchange Online, Entra  (Azure AD), and directory services
• Administer identity platforms including Entra , Active Directory, and Okta
• Administer and optimize the customer’s Microsoft 365 Collaboration Suite, including Teams, Exchange Online, SharePoint, and One Drive
• Design, implement, and manage Conditional Access policies within Entra  (Azure AD) to enforce security requirements and compliance
• Continuously monitor and refine Conditional Access rules to adapt to evolving business needs and threat landscapes
• Collaborate with security and compliance teams to ensure Conditional Access policies align with organizational policies and regulatory requirements
• Design, implement, and manage MDM policies and mobile device management for secure access and compliance
• Act as the primary escalation point to resolve advanced and complex issues related to Microsoft 365 and O365 services (including Teams, Exchange Online, SharePoint, One Drive, and Intune)
• Collaborate with the customer to implement changes, resolve issues, and optimize their Microsoft 365 and MDM environment based on best practices
• Monitor, troubleshoot, and resolve performance, security, and availability issues
• Optimize environments through standardization, automation, and best practices
• Lead and contribute to managed services and IT projects
• Engage directly with customers through meetings, incidents, change requests, and project delivery
• Develop and maintain Standard Operating Procedures (SOPs)
• Track time and document work accurately within SHI systems
• Participate in audits, compliance efforts, and service improvement initiatives
• Mentor and support junior engineers and service desk team members
• Participate in an on‑call rotation and provide after‑hours support as needed

• Microsoft 365 management and administration (Exchange Online, Teams, SharePoint, One Drive)
• Identity and access management (Entra  / Azure AD, AD, Okta)
• Conditional Access policy design, implementation, and troubleshooting within Entra  (Azure AD)
• Zero Trust security principles, including risk‑based access controls and adaptive authentication
• Security and compliance controls within Microsoft 365
• Mobile device management (policy configuration, deployment, and support)
• Automation and scripting
• Monitoring, troubleshooting, and optimization

• Collaboration:
  
  proactively seek diverse perspectives, facilitate open communication among team members, and drive toward consensus and action
• Initiative: proactively seek challenges, initiate projects, and contribute to innovative ideas
• Communication: effectively communicate complex ideas and information to diverse audiences and facilitate effective communication between others
• Customer Service: proactively seek customer feedback, empathize with customers, and tailor solutions to their unique needs
• Technical Troubleshooting: proactively seek potential technical problems, initiate preventive measures, and contribute to innovative solutions
• Time Management: consistently use time effectively, balance multiple tasks, and meet deadlines
• Organization: effectively coordinate multiple projects,…