Information Technology Engineer

Overview

Bay Path University located in Longmeadow, Massachusetts is seeking an Information Technology Engineer. The incumbent will be responsible for the administration and maintenance of various technology systems at the University, including classroom and audio‑visual equipment.

• Coordinate, manage and ensure audio‑visual functions for events and meetings are set‑up correctly.
• Maintain digital signage systems.
• Maintain an accurate inventory of systems and hardware.
• Set up, configure and repair classroom technologies through Institutional ticketing systems.
• Manage, configure and maintain distance learning and lecture capture systems.
• Manage and configure audio‑visual equipment such as Cisco, Crestron and Extron control systems, including DSPs, touch screens, matrix mixers, switchers, and codecs.
• Create and maintain documentation materials for the University’s audio‑visual systems.
• Answer phone calls, log and track tickets, follow up, and resolve issues.
• Instruct faculty members on the usage of classroom audio‑visual equipment.
• Conduct training sessions for multimedia teaching aids related to usage and best practices.
• Provide Quick Reference Guides for control systems.
• Perform other duties and responsibilities as assigned.

• Bachelor’s degree in Computer Science, Computer Engineering or a related field.
• Minimum two years of experience in an IT related field.
• Comfortable working with Crestron Control Systems, including setup, test, calibration and commissioning of equipment.
• Ability to multi‑task and learn new duties and procedures quickly.
• Experience in an educational environment is highly desirable.
• Working knowledge of audio‑visual conference systems such as Zoom, Web Ex, Skype, Microsoft Office, Google Apps, Windows 8 & 10, and Mac OS 10+.
• Proficiency with PC and Mac.
• Basic knowledge and troubleshooting of TCP/IP, VLAN, WIFI concepts and basic computer parts.
• Strong organizational, administrative and time‑management skills.
• Ability to solve problems, analyze data and synthesize information.
• Working knowledge of DSP programs.
• Ability to interpret technology requirements and communicate them effectively to project members, staff and faculty.
• Ability to work independently with a strong commitment to quality service and customer service.
• Experience in developing process improvements, goals and metrics for optimal results.

Travel to Bay Path’s campus in Puerto Rico once a year for approximately 5‑10 business days is required. Remote work is permitted for at least 2 days each week. Salary is $89,107 per year.