Director, Channel Strategies

Job Description:

We are seeking a strategic and results-driven Director of Channel Strategies to lead the development, execution, and optimization of our multi-channel growth initiatives. This role is fully remote and open to candidates across the United States. The ideal candidate brings a strong blend of analytical thinking, leadership, and hands-on experience building high-performing channel programs.

What You’ll DoDevelop and execute a comprehensive channel strategy aligned with company growth objectives

Identify, evaluate, and prioritize new channel opportunities (partnerships, affiliates, digital, etc.)Lead cross-functional collaboration with marketing, sales, product, and operations teams

Analyze channel performance metrics and continuously optimize ROI and scalability

Build and manage relationships with key partners and stakeholders

Lead, mentor, and grow a high-performing channel strategy team Establish KPIs, reporting frameworks, and forecasting models

CBE Companies, a global provider of contact center services is adding a Director, Channel Strategies to our Operations Strategy Team as part of CBE’s continued growth in the digital market. This role will lead the evolution of our enterprise communication strategy. We would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth!

Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees:

Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

Ongoing training & support!

Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients.

We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

This newly created role will define, execute, and continuously optimize CBE’s omni-channel engagement strategy across voice, SMS, email, IVR, web, and emerging digital platforms. The Director will bring a marketing-first mindset into the recoveries space, leveraging automation, AI, deliverability strategy, and data-driven decisioning to enhance consumer experience while maximizing resolution performance and compliance. This role partners closely with Operations, Engineering, Compliance, Business Intelligence & the Contact Center to orchestrate intelligent, compliant, and cost-effective communication strategies  Details:

Enterprise Omni-Channel Strategy Own and govern CBE’s enterprise-wide omni-channel communication strategy.

Design and manage channel waterfalls, cadence rules, and escalation paths based on consumer behavior, client requirements, and regulatory considerations.

Balance digital-first engagement with live-agent interaction to optimize consumer outcomes.

Establish KPIs, ROI frameworks, and performance benchmarks for all communication channels.

Channel Configuration & Orchestration Oversee CRM letter series and cascading communication logic across USPS, email, SMS, and digital document delivery.

Govern dialing platform strategy, including campaign logic and system configurations.

Own phone strategy configuration, including TFN and LCID management.

Partner with Operations Strategy Directors to configure system prioritization rules.

Oversee IVA and web-based offer logic.

Deliverability & Reputation Management Own enterprise email and SMS deliverability strategy (registration, vetting, throughput, content…