Jr. Enterprise Watch Officer

Job Title
:
Jr. Enterprise Watch Officer

Location
:
Springfield, VA

Job Summary
:
Provide proactive collection, dissemination, and monitoring of mission system and site status, and coordinate incident resolution to provide NGA executives with situational awareness.

• Manage Critical Priority 1 tickets to resolution
• Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services.
• Communicate the status of the operational infrastructure
• Provide briefings to senior leadership on the status of the IT enterprise
• Prepare and deliver the Daily Operations briefs
• Collect, coordinate, and brief upcoming days' AOs
• Recommend appropriate mitigation activities to minimize downtime, minimize mission impact, and restore services as soon as possible.
• Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages.
• Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times.
• Other duties as assigned.

• Bachelor's Degree and 2+ years relevant experience OR
• Associate’s degree and 4+ years relevant experience OR
• High school diploma or GED equivalent with 6+ years of relevant experience
  • Operational experience with Service Now
  • Experience in the Intelligence Community
• TS/SCI Clearance with the ability to obtain CI poly clearance

• Master’s Degree
• Active CompTIA Security+ Certification

• Ability to work Panama Day Shift hours. Shift will be identified upon hire
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Chenega MIOS offers a broad range of benefits to its employees.