Senior Site Reliability Engineer

About the Role

At Ninja One we are passionate about building unified IT solutions that simplify the way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. The role focuses on automation, observability, and ensuring the quality and availability of our services.

The platform is built on Java, Kotlin, C++, Golang and Postgres and runs as a scalable cloud service in AWS, supporting millions of user endpoints.

We are flexible on remote work from home for candidates located in the USA in the following states: CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, WA. We also have physical offices in Austin, TX and Tampa, FL for hybrid options.

• Diagnose and resolve complex application and infrastructure issues
• Participate in the 24x7 on‑call rotation, SCRUM, and deployment planning
• Perform root‑cause analysis (RCA) and provide recommendations for application teams
• Improve availability and reduce customer impact using industry‑best observability tools
• Ensure best‑practice and security‑minded architecture by influencing design decisions
• Create and maintain technical documentation and SOPs
• Develop software, scripts, or tooling to improve efficiency and reduce delivery time of applications and infrastructure
• Other duties as needed

• 10+ years’ experience in Dev Ops and/or Site Reliability Engineering roles
• 3+ years’ experience with an object‑oriented language (preferably Java, .NET or C++)
• Intermediate+ level Linux administration, scripting, and troubleshooting
• Demonstrable knowledge of observability tools (New Relic, Splunk, Data Dog)
• Comprehensive experience with AWS and its core capabilities (VPC, EC2, ECS, Route
  53, Fargate, ALB/NLB)
• Experience with cloud automation and infrastructure‑as‑code (IaC) toolsets, primarily Cloud Formation but also Terraform, Helm, Ansible; CDK a plus
• Good understanding of containers, Fargate, Kubernetes, and overall distributed microservice architectures
• Passionate about automation, security, and self‑service environments/portals
• Hands‑on experience with CI/CD and SDLC (Software Development Life Cycle) processes
• Effective communication skills, both verbal and written

This position is NOT eligible for Visa sponsorship. Candidates must be U.S. citizens or lawful permanent residents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.