Technical Account Manager

Specter Ops is seeking a Technical Account Manager to support the Blood Hound Enterprise team. Blood Hound Enterprise continuously maps Identity Attack Paths, enabling customers to identify and prioritize the most attractive targets. The Technical Account Manager guides customers through onboarding, training, and ongoing support to maximize the value they derive from the platform.

Salary
: $100,000 – $130,000 annually, commensurate with experience.

Location
:
Remote within the United States. Candidates must be authorized to work in the U.S. and be available during Eastern to Central U.S. business hours. Optional travel up to 15% of the time for in‑person events.

• Customer Onboarding and Training
  • Consult with customers to understand use cases and desired outcomes.
  • Onboard, train, and enable new BHE customers to ensure a smooth start.
• Customer Engagement and Communication
  • Maintain regular cadence calls, proactively address concerns, and share best practices in identity security.
  • Drive effective communications with customers and internal teams.
• Integration Assistance
  • Help customers integrate BHE data with other systems to enhance overall experience.
• Identify churn risk and implement success plans to restore customer health and ensure long‑term retention.
• Account Health Monitoring
  • Keep account health and status updated for management and cross‑team reference, providing clear visibility into customer satisfaction and issues.
• Collaboration with Product, Support, and Engineering Teams
  • Serve as the customer's voice internally, advocating for requested features and providing context for product design.
  • Develop solutions or prototypes that improve customer value, driving new feature development.
  • Track support tickets and coordinate with engineering to resolve bugs.

• 3+ years of experience in Technical Account Management, Consulting, Penetration Testing, or other customer‑facing security roles.
• Ability to maintain an account book of business.
• Basic understanding of scripting languages such as Power Shell or Python.
• Experience utilizing REST APIs to solve business problems.
• Quick learner with an ongoing desire to stay current with emerging technologies.
• Successful completion of a criminal background investigation.
• Authorized to work and reside in the United States; visa sponsorship not provided.
• Alignment with core values: passionate curiosity, consistent improvement, empathy, sustainability, humility, and transparency.
• Up to 15% travel within region.

• Experience in penetration testing and/or administering Active Directory or Azure.
• Experience with Blood Hound Community Edition or Enterprise.
• Demonstrated skill in explaining Active Directory/Entra attack tradecraft.
• Experience with JSON data formatting and containerization platforms such as Docker and Kubernetes.
• Consultation experience providing services to companies.

• Health/Dental/Vision/life insurance: 100% coverage for employee and family.
• Flexible time off policy.
• 13 paid holidays annually.
• 401(k) with up to 4% company match.
• Stock options and bonuses.
• Remote work: $1,500 new‑hire allowance for home office setup.
• $500 annual home office allowance after first year.
• $150 monthly cell phone and internet reimbursement.
• $5,000 annual professional development allowance.
• $5,250 toward continuing education or student loan repayment.
• $1,200 annual budget for lifestyle, wellness, pet insurance and more.
• One‑time $10,000 benefit toward family planning.
• In‑person and virtual employee events throughout the year.
• Company swag.

Equal Employment Opportunity Statement
:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. To request reasonable accommodations, please contact careers. Unsolicited resumes are not accepted.