Technical Account Manager - Ansible

About The Job

Red Hat's Technical Services team is looking for an enterprise-level engineer with a background in enterprise automation technologies to join us remotely in the U.S. Pacific or Mountain Time Zone. In this role, you will work with a small set of enterprise customers to provide direct technical and architectural guidance for the Red Hat Ansible Automation Platform. The role requires a unique blend of technical expertise, communication skills, and strategic thinking to bridge gaps, align objectives, and drive positive outcomes for all stakeholders involved.

• Support enterprise customers implementing Red Hat Ansible Automated Platform solutions
• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

• Experience in a technical support, software development or engineering, or quality assurance organization
• Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, Salt Stack, etc.; broad knowledge of automation practices and principles
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• A bachelor's degree in a technology-related discipline is preferred
• Residence within the U.S. West or Mountain Time Zone
• Software engineering background; experience with RPM-based Linux technologies
• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative, is preferred
• Experience working in Dev Ops environments preferred
• Experience with container technologies such as Docker, Podman, and Kubernetes preferred
• Experience deploying applications in cloud environments and developing containerized applications is a plus
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred
• Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus

The salary range for this position is $96,440.00 - $. Actual offer will be based on your qualifications. Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity.

For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account – healthcare and dependent care
• Hea…