Production Support Specialist Vice President

Position: Production Support Specialist – Instant Payments - Vice President
Job Description:

Job Title Production Support Specialist – Instant Payments Corporate Title Vice President Location Cary, NCWho we areIn short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here .Overview As a Technology Service Senior Specialist, you will operate within Deutsche Bank’s Corporate Bank Payments production services team supporting Instant Payments and Bulk platforms that underpin critical global transaction flows.

You will play a key role in maintaining the stability and reliability of high volume real time payment systems while driving continuous improvement across monitoring automation and platform performance. You will work hands on across application and infrastructure layers to resolve complex production issues and support major incident recovery in a globally distributed environment. You will partner closely with engineering and operations teams to reduce risk improve service resilience and enhance the delivery of business critical payment services.

What We Offer YouA diverse and inclusive environment that embraces change, innovation, and collaboration

A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

Educational resources, matching gift and volunteer programs

What You’ll DoProvide hands on technical and functional support for payment applications including incident resolution user requests and production troubleshooting across application and infrastructure layers

Drive resolution of production issues across Instant Payments and Bulk platforms collaborating with L3 CIO and global teams to restore service and close problem tickets

Identify and implement automation opportunities to reduce manual effort improve monitoring and enhance platform stability

Participate in Change Advisory Board calls and contribute to improving change quality and reducing production risk Partner with Global Incident Management to support major incident recovery and ensure effective communication with stakeholders

Maintain documentation runbooks and knowledge articles while supporting testing resilience exercises and continuous improvement initiatives

How You’ll Lead Influence and drive alignment across technology operations and business stakeholders to ensure stable and resilient payment platform delivery

Provide technical leadership during incidents and change activities guiding teams through resolution risk mitigation and recovery actions

Act as a trusted partner to senior stakeholders delivering clear communication on system health risks and ongoing improvements

Skills You’ll Need Proven experience working in large scale production support environments within Financial Services or Payments domains

Strong understanding of ITIL processes including Incident Problem and Change Management Hands on experience supporting distributed systems across infrastructure messaging and database technologies including Unix MQ Kafka and relational databases

Experience with monitoring and scripting tools including Shell Python or Power Shell and observability platforms such as Geneos App Dynamics Grafana or similar

Understanding of SRE concepts including service reliability metrics and continuous improvement practices

Skills That Will Help You Excel Experience working with cloud…