IM Transcend- Sr Analyst, Signavio

Job Summary

Transcend:
Signavio Program Analyst. This hybrid position will be located in Latina, Italy, with alternate hybrid locations in Titusville, New Jersey;
Raritan, New Jersey;
Toronto, Canada;
Cork, Ireland;
Beerse, Belgium, and remote work may be considered for the right candidate.

Responsible for day‑to‑day system administration, process repository quality, user support & enablement, and collaboration with process owners and IT to ensure reliable, accurate process documentation and analytics within the Signavio process management platform.

• Administer and maintain the Signavio environment: user accounts, permissions, libraries, templates, and version control.
• Maintain process repository hygiene: enforce naming conventions, metadata completeness, process ownership, and archival policies.
• Provide 1st/2nd‑line user support for Signavio issues (triage, escalation, ticket tracking, root‑cause checks).
• Apply and manage configuration changes, updates, and platform releases in coordination with IT and the Signavio vendor.
• Support integrations and data flows with process mining tools, identity/SSO, reporting platforms by coordinating with technical teams and validating data consistency.
• Validate BPMN models and ensure process documentation meets agreed governance and quality standards.
• Produce and maintain user guides, how‑to articles, admin runbooks, and training materials; deliver periodic training and onboarding sessions.
• Monitor usage, run audits and produce reports on repository health and adoption metrics.
• Capture user feedback and support prioritization of enhancements, workflow improvements, cleanup activities.
• Support governance processes: assist with change requests, maintain access logs and enforce compliance and audit requirements.

• Education
  :
  Minimum of high school diploma;
  Bachelor’s or university degree strongly preferred.
• Required Experience
  : 4 years of relevant work experience with at least 2 years supporting or administering a process management platform (Signavio preferred). Strong knowledge of process modeling and BPM fundamentals. Familiarity with APIs, SSO/identity and data validation. Excellent written & verbal communication and documentation skills.
• Preferred Qualifications
  :
  Hands‑on experience with Signavio Suite (Process Manager, Workflow Accelerator, Process Intelligence). Certifications in BPMN, Signavio, ITIL or related disciplines. Experience with process mining, RPA or analytics tools. Experience in regulated or highly governed environments.
• English proficiency (written & verbal);
  German, Dutch or Italian helpful.
• Up to 15% travel; minimum three onsite days per week with option to work remote up to two days.

Base pay range: $94,000 – $151,800.

Benefits include:

• 401(k) retirement plan
• Vacation: 120 hours per calendar year
• Sick time: 40 hours per year (45 hours in Colorado, 56 hours in Washington)
• Holiday pay including floating holidays: 13 days per year
• Work, personal and family time: up to 40 hours per year
• Parental leave: 480 hours within one year of birth/adoption/foster care
• Bereavement leave: 240 hours for an immediate family member, 40 hours for extended family member
• Caregiver leave: 80 hours within a 52‑week rolling period
• Volunteer leave: 32 hours per year
• Military spouse time‑off: 80 hours per year

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other protected characteristics under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities under VEVRAA and Section 503 of the Rehabilitation Act.

During the interview process, accommodations for applicants with disabilities will be provided as per company policy.