Programmer Analyst

About Tessera

Tessera is a national leader in creating meaningful employment opportunities for individuals with disabilities and veterans. It is a dynamic and growing organization of social entrepreneurs dedicated to building strong communities and delivering exceptional service.

• A recognized leader in inclusive employment and workforce development.
• A mission‑driven team of innovative and passionate professionals.
• Operating self‑sustaining businesses across 15 states and the District of Columbia, with a workforce of more than 1,700 employees.
• Committed to providing outstanding customer experiences across all service lines.
• Focused on supporting employee growth through robust training, development, and support programs.

Bremerton, Washington

Exempt

$80,168.40 – $92,950.00 per year

This is a hybrid role. The position requires in‑office days at the Bremerton, WA home office. Full‑time, Monday – Friday 7:30 am – 4:00 pm with flexible start and end times depending on scheduling needs.

Support the development, administration, maintenance, and continuous improvement of enterprise business systems across multiple divisions. Provide development, technical support, user assistance, and training to ensure effective system utilization, while contributing to the evolution of the organization’s technology platforms—currently centered on IBM Maximo.

• Develop a comprehensive understanding of the organization’s enterprise business systems.
• Perform system maintenance, support module implementation, and develop application customizations to meet business needs.
• Support all phases of software module implementation, including research, requirements gathering, use case development, systems analysis, planning, testing, and execution.
• Perform data‑related activities, including data manipulation, import/export, and field mapping to support system configuration and integration.
• Write SQL queries, scripts, and develop reports to support system functionality, analytics, and business decision‑making.
• Apply knowledge of application development, system maintenance, customization, and database management to design and implement solutions within the organization’s business systems platform.
• Utilize built‑in tools and external technologies—such as Microsoft SQL Server Management Studio, BIRT, and Microsoft Power BI—to enhance system usability, optimize performance, and fully leverage platform capabilities.
• Leverage innovative thinking and data management practices to identify and implement process improvements that drive operational efficiency, business growth, and improved user experience.
• Design, develop, test, and deploy Robotic Process Automation (RPA) solutions using platforms such as UiPath or similar tools to automate and streamline business processes.
• Develop, implement, and deliver training programs tailored to specific software modules, system functionalities, and user needs.
• Provide end‑user support and troubleshooting to ensure effective system adoption and ongoing operational success.
• Collaborate with software vendors, technical consultants, site managers, and executive stakeholders.
• Adhere to established quality assurance methods and procedures to ensure applications, systems, and deliverables meet defined quality standards and customer requirements.
• Evaluate industry best practices and develop an understanding of the relationships between business operations, enterprise systems, and network processes to support continuous improvement.
• Demonstrate strong customer service skills, with the ability to understand, anticipate, and effectively respond to the diverse needs of users and stakeholders.
• Work both independently and in a team‑oriented, collaborative environment.
• All other duties as assigned.

• People skills and empathy for team collaboration.
• Dedication to internal and external customer service.
• Pride in work and commitment to mission‑driven goals.
• Drive to serve others and challenge oneself through mission‑driven work.

• Medical, Dental, Vision, Life & Short‑Term Disability Insurance
• Elective 401(k) retirement plan with a…