Group Product Manager - Platform Technology; Remote

Overview

As a Group Product Manager – Platform Technology, you are responsible for defining and driving the product strategy, vision, and roadmap for Neumo’s core platform capabilities and self-service solutions. This role owns the end-to-end product lifecycle for platform services that enable community members (constituents) to interact with various levels of government—paying bills, renewing registrations, managing licenses and permits, obtaining copies of official documents, and making changes to records—through intuitive, self-service software.

You will also lead the evolution of foundational platform capabilities including notification systems, identity verification, multi-factor authentication (MFA), single sign-on (SSO), authorization frameworks, and reporting infrastructure. A significant dimension of this role is championing AI-driven technologies and embedding intelligent capabilities across Neumo’s platform to improve user experiences, operational efficiency, and product differentiation. Your work will include shaping product direction, aligning product investments to company goals, and ensuring product decisions are grounded in customer needs, market insight, and data.

You will collaborate closely with engineering, UX, marketing, sales, client success, and implementation teams to translate strategy into high-impact execution. The Group Product Manager is expected to operate with a high degree of ownership, influence across the organization, and accountability for both strategic direction and measurable outcomes.

• Platform Strategy & Self-Service
  • Own & define and evolve the product strategy, vision, and roadmap for platform services and the self-service capabilities they power, connecting long-term direction with near-term planning to meet customer needs and business objectives.
  • Drive product-led growth (PLG) by designing self-service experiences that accelerate adoption, reduce friction, and expand usage organically across government agencies and their constituents.
  • Balance immediate client needs with long-term platform evolution, scalability, and differentiation when making prioritization and roadmap decisions.
• Core Platform Capabilities & AI
  • Lead the strategy and roadmap for horizontal platform capabilities including notification systems, identity verification, MFA, SSO, authorization, and reporting infrastructure.
  • Champion AI-driven technologies by identifying opportunities to embed intelligent capabilities—such as predictive analytics, automated workflows, conversational interfaces, and smart recommendations—into the platform to improve user experience and operational efficiency.
  • Evaluate, pilot, and scale AI/ML solutions across the platform, establishing best practices for responsible and effective AI adoption within Neumo’s products.
  • Partner with engineering and architecture to navigate and modernize across legacy and modern technology stacks, ensuring platform services are reliable, scalable, and extensible.
• Cross-Functional Leadership
  • Serve as the primary product lead across engineering, UX, sales, marketing, client success, and implementations, collaborating to resolve competing priorities and move the platform forward.
  • Develop deep familiarity with Neumo’s market, clients, partners, and end users through ongoing research, customer feedback, data analysis, and direct engagement.
  • Lead, mentor, and develop direct-report product managers, product owners, or business analysts, while tracking product outcomes and using data to refine strategy and roadmap decisions.
  • Define and communicate product requirements by writing clear initiatives, epics, user stories, and acceptance criteria; manage the backlog—including support issues and defects—in close partnership with engineering, architecture, and UX across planning and delivery ceremonies.
  • Partner with UX on user research, prototype validation, and early concept testing to ensure solutions address real customer problems.
  • Act as a product evangelist, clearly communicating the platform’s value, progress, and future direction to internal and external stakeholders.

• Bachelor’s degree in Computer…