Senior Technical Services Advisor - Japanese Speaking

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Provide technology consulting to external customers and internal project teams. Responsible for technical support and leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and for understanding customers’ businesses. Act as a trusted advisor, build and maintain effective customer relationships, and maintain knowledge of leading edge technologies and industry/market domain knowledge.

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.
• Often responsible for providing a detailed technical design for enterprise solutions.
• Serves as the Principal Consultant who analyzes and develops enterprise technology solutions.
• Regularly leads the technical assessment and delivery of specific technical solutions to the customer, managing the team lifecycle stages.
• Coordinates implementation of new installations, designs, and migrations for technology solutions in networks, applications or platforms.
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
• Provides input to company strategy.
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
• Responds to requests for technical information from customers.
• Develops customer technology solutions using various industry products and technologies.
• Engages in technical problem solving across multiple technologies, often developing new methods.
• Owns and manages knowledge sharing within a community, ensuring team members support knowledge sharing and re‑use requirements.
• Encourages membership and contributions of others, coaches others in expertise, and produces internally published material such as knowledge briefs and service delivery kit components.
• Creates and supports sales activities, manages bids, provides qualitative and quantitative information for successful sales, and actively grows the company portfolio with existing customers through new opportunities and change management.

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).

• Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
• Has demonstrated innovation and communication of new deliverables and offerings.
• Has led a team in the delivery of multiple deliverables across multiple technologies.
• Can develop solutions that enhance the availability, performance, maintainability and agility of a particular customer’s enterprise.
• Has contributed to the design and application of new tools.
• Can re‑use existing experience to develop new solutions to take to market.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer’s IT environment.
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions, and is a recognized expert in one or more technologies within own technical community and also at regional level.
• Holds a vendor or industry certification in at least one discipline area.
• Can communicate with internal and external senior management confidently and demonstrates professionalism of the job family.
• Can work in a multi‑technology environment and diagnose complex technical problems to their root cause.
• Can summarize prognosis and impact at practice lead…