Remote Field IT Operations Lead

ASM Research, An Accenture Federal Services Company is seeking a Field Office Support Lead in Columbus, Ohio. Responsible for managing IT support operations across distributed offices, the ideal candidate has at least 8 years of experience in incident management and user support, with a strong understanding of ITIL principles. Key responsibilities include coordinating technician dispatches, overseeing troubleshooting activities, and enhancing service delivery quality while ensuring compliance with security standards.

The salary range for this role is between $79,400 and $79,931.
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