IT Systems Administrator

IT Systems Administrator
Cambridge, MA (In‑Person)

Position Summary: The IT Infrastructure Operations & Architecture (IT IO &A) team is responsible for IT infrastructure from network port to cloud, and the devices in between. We seek an experienced Systems Administrator who can bridge help‑desk services and technical subject‑matter experts in Cloud, Network, and M365. The role serves as the subject‑matter expert on endpoint management and includes help‑desk escalation support, automation, and engineering to improve service delivery across Scientific Cloud, Networking, M365, and Identity & Access Management.

• Provide tier 3 technical escalations support to Flagship Pioneering Help Desk for end‑user support
• Develop, grow, and enhance endpoint engineering capabilities and automation
• Review and onboard new applications into Identity and Access Management
• Perform onsite support in server closets including tracking and un‑rack equipment
• Travel to Flagship offices in the greater Boston area, remote offices, and occasionally internationally may be required
• Occasional on‑call or after‑hours support

• At least 5 years in IT and a minimum 2 years in house systems administration
• Experience working with internal IT business stakeholders to identify and document infrastructure requirements and problems
• Strong understanding of Windows 11 and Windows Server
• Strong understanding of Microsoft Intune for user and device administration
• Intermediate understanding of scripting and automation using at least one technology including Power Shell, Terraform, Bash, Python, or an equivalent language
• Intermediate understanding of Identity and Access Management technologies including Entra , SAML, SCIM, Windows NTFS permission management
• Familiarity with working in on‑prem IT environments (server rooms, network closets, and IDFs)
• Basic understanding of networking fundamentals including LAN, WAN, DNS, and VPN
• Basic understanding of at least one cloud technology including AWS, Azure, or GCP

• Bachelor's degree in computer science, information technology, business, or related field of study or 5 equivalent years of experience
• Certifications applicable to network/infrastructure/cloud operations area, preferred
• Experience with macOS & JAMF a plus
• Experience dealing with compliance‑related regulations (PCI, HIPAA, GDPR), preferred
• Basic understanding of information security, preferred
• Experience in an enterprise or similar environment that operates or supports across multiple separate business units or functions, preferred
• Experience with Linux, a plus

• Ability to sit for extended periods while working at a computer
• Frequent use of hands and fingers for typing, mouse use, and handling small electronic components
• Ability to view computer monitors for prolonged periods
• Ability to communicate effectively verbally and in writing
• Occasional standing, walking, bending, stooping, kneeling, or reaching
• Ability to lift and carry equipment weighing up to 25–40 lbs (e.g., desktops, monitors, UPS units)
• Ability to work in small or confined spaces such as telecommunications rooms, wiring closets, and under desks
• Ability to use ladders or step stools to access overhead cabling or elevated equipment
• Ability to rack, mount, and cable equipment in standard 19″ server racks
• Ability to work in environments with moderate to high noise levels (e.g., cooling systems)
• Ability to work in hot or cold environments typical of server rooms and data centers
• Ability to respond to after‑hours support calls and perform on‑site emergency work as needed

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Salary range: $76,000 – $104,500. Compensation will depend on qualifications, skills, competencies, and experience. Benefits include healthcare coverage, an annual incentive program, retirement benefits, and a broad range of other benefits.