ServiceNow Platform Architect

The candidate will be a key member of a consulting team responsible for advising clients, designing solutions, and delivering enterprise-grade Service Now implementations on the Service Now. As a Service Now Architect
, you will act as a trusted technical advisor, defining platform architecture, guiding delivery teams, and ensuring solutions align with client objectives, industry best practices, and long‑term platform sustainability.

• Serve as the architectural authority for client Service Now implementations;
• Lead solution architecture workshops with clients to understand business needs, translate requirements into scalable Service Now designs, and define implementation roadmaps;
• Design end-to-end Service Now architectures, including workflows, integrations, data models, and security considerations;
• Provide architectural governance across multiple client engagements, ensuring consistency, quality, and adherence to Service Now best practices;
• Guide and review the work of development teams, ensuring solutions meet architectural standards and client expectations;
• Oversee the enhancement and optimization of existing client Service Now platforms to support evolving business requirements;
• Act as an escalation point for complex technical challenges, driving root‑cause analysis and defining corrective and preventive actions;
• Ensure platform performance, stability, and maintainability across client environments;
• Define and maintain technical documentation, architectural artifacts, and solution designs for client deliverables;
• Communicate architectural decisions, risks, and trade‑offs clearly to both technical and non‑technical client stakeholders;
• Contribute to presales activities, including solution design, technical estimations, and proposal support;
• Capture lessons learned across engagements and continuously improve consulting delivery frameworks and accelerators.

• 7+ years of hands‑on experience with Service Now, including deep platform architecture and design expertise;
• Proven experience defining Service Now platform strategy, architecture, and governance;
• Extensive experience with ITSM and multiple enterprise modules (ITOM, HRSD, CSM, Sec Ops, GRC, etc.);
• Expert‑level knowledge of CMDB architecture, CSDM framework, and data integrity best practices;
• Ability to lead platform design decisions, including performance, security, and maintainability;
• Experience establishing development standards, best practices, and CI/CD pipelines for Service Now;
• Trusted advisor to stakeholders, capable of translating business strategy into platform architecture;
• Ability to mentor developers and technical leads, fostering platform maturity and skill growth;
• Strong communication and presentation skills, fluent in English;
• Experience working in large‑scale, international, enterprise environments;
• Strategic thinker with strong ownership, accountability, and results‑driven mindset;
• Ability to operate effectively under pressure while managing long‑term architectural vision.

• Certified System Administrator (CSA)
• Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS‑DF (CMDB and CSDM))
• Certified Implementation Specialist – IT Service Management (CIS‑ITSM)

• Certified Implementation Specialist – IT Operations Management (CIS‑ITOM) or other modules

• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• A monthly budget for flexible benefits program;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!