Adobe Platform Engineer

When you join Verizon

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As the Principal Engineer for Adobe Experience Platform (AEP) you are the technical architect, strategy and operational anchor of the Verizon Business Group's Adobe Experience Platform (AEP) ecosystem. Your primary mission is to build and scale Real-Time Customer Data Platform (RTCDP) capabilities to power next-generation marketing strategies and customer experiences.

• Architect Real-Time Capabilities:
  Lead the technical design and enablement of RTM use cases, focusing heavily on RTCDP for profile orchestration, segment creation, and real-time activation.
• Enable Behavioral Triggers:
  Work with cross-functional teams to ensure high-fidelity behavioral data is captured and mapped correctly into AEP to power immediate, personalized customer journeys.
• Roadmap Leadership:
  Develop a future-proof technical roadmap for AEP that prioritizes scalability and the rapid deployment of new CX innovations.

• Technical Standards:
  Define the "gold standard" for AEP schemas (XDM), identity name spaces, and profile merge policies to ensure data remains clean and usable.
• Operational Stability:
  Monitor dataflow health and ingestion patterns; proactively identify and resolve technical bottlenecks before they impact marketing performance.
• Lifecycle Excellence:
  Manage the technical lifecycle of the platform, including feature adoption, sandbox management, and ensuring seamless upgrades with minimal disruption to the business.

• Vendor Influence:
  Act as the primary technical point of contact for Adobe, influencing their product roadmap and ensuring Verizon's technical needs are prioritized.
• Cross-Functional Translation:
  Partner with IT and Security to ensure the Mar Tech stack is architecturally sound, while acting as a subject matter expert for the dedicated Governance/Compliance team.
• Performance Measurement:
  Develop technical KPIs to track platform uptime, data latency, and the efficiency of audience activation.

In this hybrid role, you must reside within a commuting distance to one of the work locations listed on this position, and your work will include work from home and assigned office days set by your manager.

You are a super-skilled AEP expert who lives and breathes data architecture but has the professional discipline of an operations leader. You hate "duct-tape" solutions and believe that the best marketing innovation is built on a foundation of rigorous technical standards.

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience.
• Six or more years of relevant experience in Mar Tech engineering or platform operations.
• Six or more years of hands‑on engineering experience with AEP/RTCDP with everyday work with XDM schemas, Identity Service, Profile Service, and Destination connectors.

• Subject Matter Expertise in AEP/RTCDP:
  Deep, hands‑on experience with XDM schemas, Identity Service, Profile Service, and Destination connectors.
• A "Health-First" Mindset:
  Proven experience in maintaining the stability and performance of large‑scale enterprise data platforms.
• Experience leading cross‑functional teams to deliver complex, data‑driven technology projects.
• Adobe Certified Expert – Adobe Experience Platform Architect or RTCDP Business Practitioner.
• Experience with Customer Journey Analytics (CJA) or Adobe Journey Optimizer (AJO).
• Experience in a CoE model where you…