Senior Site Reliability Engineer - Observability - Remote

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring.

Connecting. Growing together.

Optum Serve Enterprise Monitoring team is looking for a Senior Observability Engineer. The team is responsible for enterprise infrastructure, application, and network monitoring for on‑prem, hybrid, and various Clouds. The selected candidate will join a team of skilled engineers with a broad background in enterprise monitoring and observability. As an Observability Engineer, this role is focused on maintaining the reliability, scalability, and availability of our log‑management solution as well as our metrics and observability platform which heavily uses automation (terraform, Ansible, and scripts).

This role requires maintaining performance KPIs of our solutions and defining their SLOs.

To support this mission, OSIT has initiated a multi‑year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards.

• Maintain and deploy monitoring and alerting.
• Design, configure, and maintain log aggregation solution at a large scale.
• Set up and manage ingestion pipelines and data transformations.
• Have the mindset of "automate any task".
• Build and maintain robust monitoring systems using tools like Elk, Dynatrace, Prometheus, OTEL, and Grafana to detect potential issues early and trigger alerts for timely response.
• Maintain associated documentation as it applies to our audit and certification requirements.
• Participate in troubleshooting, capacity planning, and performance analysis activities.
• Research new monitoring requirements and, in many cases, write code for that.
• Medium to expert level in setting up AI rules for tools like Davis
  
  AI (Dynatrace) and/or Elastic GenAI.
• Solid expertise in setting up monitoring policies/rules/templates and writing scripts to accomplish monitoring requirements.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 2+ years of experience working directly with monitoring tools as either an Admin, SME, or as an Architect, preferably with Dynatrace and/or Elastic Search.
• 2+ years of experience with Dynatrace (managed, cloud as well as offline, with full scope of best practices and setup as it relates to Active gate, cloud, on‑prem, and custom with workflows) or with Elastic on‑prem and cloud with best practices around the platform.
• 1+ years of experience designing data pipelines using filebeat, Logstash, and/or fluentbit/fluentd.
• 1+ years of AI expertise as it relates to observability to reduce the amount of work and make our products more reliable and resilient.
• 1+ years of experience writing scripts in languages like Python and (Bash or Power Shell) to automate tasks.
• 1+ years of experience working with Linux OS.
• United States Citizenship.
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment.

• BS/MS in CS/engineering or equivalent or 5+ years of experience.
• 1+ years of experience in Terraform and Ansible. Syntax, best practices, and managing complex configurations in multiple commercial and Gov clouds to build and manage infra and applications.
• 1+ years of scripting experience (JavaScript, Java, Power Shell, or others).
• SNMP, TCP dump, and tracing.
• Proven knowledge of AIOPS platform.

Pay is based on several factors including but…