O365 SME Office

Role Overview

O365 SME (Office 365) – duration 1+ year, hybrid work.

This role exists to ensure the secure, reliable, compliant, and efficient operation of Microsoft 365 services that underpin mission‑critical communications, collaboration, identity, and compliance capabilities across the agency. The O365 Information Technology Specialist acts as the primary technical authority for tenant administration, identity and access management, messaging, collaboration platforms, security monitoring, and compliance operations.

Reports to:

Enterprise Platforms and Storage Director.

Collaborates closely with:

• Cybersecurity
• Enterprise Applications
• Infrastructure & Networking
• Legal, Privacy & eDiscovery stakeholders

Ensures compliance with:

• Federal IT security and identity management requirements (e.g., FISMA, Zero Trust mandates)
• Microsoft 365 security and governance best practices
• Agency‑wide OCIO policies, audits, and change management processes

Responsible for maintaining documentation, audit evidence, and administrative reporting to support OIG reviews, legal discovery, licensing audits, and cybersecurity assessments.

The agency relies heavily on Microsoft 365 for email, identity, authentication, collaboration, compliance, and security monitoring across domestic and international users. The complexity of managing hybrid identity, role‑based access controls, high‑volume email and collaboration platforms, legal holds, data retention, and licensing governance requires a dedicated O365 Systems Administrator with deep technical expertise.

Administer tenant configuration and service health. Manage Azure AD/Entra , including user provisioning/de‑provisioning, group and role‑based access control, conditional access and MFA policies, and support hybrid identity synchronization.

Administer and support Exchange Online, Microsoft Teams, SharePoint Online, and One Drive for Business. Manage mail flow, transport rules, mailbox permissions, shared mailboxes, platform configuration, troubleshooting, and service optimization.

Configure and manage Microsoft 365 security controls such as Defender for Office 365, Microsoft Purview compliance features, DLP, retention, and sensitivity labeling. Support incident response and remediation, audit logging, and monitoring.

Administer eDiscovery (Standard & Premium), apply litigation holds and retention policies, coordinate with legal and privacy officials, and ensure defensible handling of sensitive information.

Manage license assignment and utilization, monitor over‑subscription risks, and provide reporting for budget planning, license optimization, and audit readiness.

Monitor service health, incidents, and performance; produce recurring reports on outages, security findings, compliance posture, license utilization, and recommend improvements.

• Monthly O365 Operations & Health Reports
• Monthly License Utilization and Cost Reports
• Security and Compliance Configuration Documentation
• eDiscovery and Legal Hold Support Artifacts
• Identity and Access Control Reviews
• Incident Response Documentation and Root Cause Analyses
• Recommendations for Security, Governance, and Cost Optimization

7–10 years of direct Microsoft 365 / O365 systems administration experience.

Demonstrated expertise in:

• Exchange Online
• Azure AD / Entra
• Teams, SharePoint, One Drive
• Microsoft Purview and Defender

Valid and verifiable IT degrees and certifications.

• Microsoft 365 Administrator Expert
• Azure Administrator Associate
• Azure Security Engineer
• CompTIA Security+
• ITIL Foundations

Flexible work from home options available.