Tier 1 IT Service Desk Support Specialist

Title

Tier 1 IT Service Desk Support Specialist

Remote

$30k - $40k - commensurate with the candidate's skills, experience, location, and qualifications.

iWorks Corporation is seeking a Tier 1 IT Service Desk Support Specialist to provide first-level technical support for end users. This role serves as the primary point of contact for technical assistance and focuses on responding to user issues, documenting incidents, troubleshooting common problems, and escalating issues when needed.

* This position is contingent upon contract award

• Must possess an active Public Trust (or higher) at the time of application.
• Experience providing customer support or technical support in a help desk or service desk environment
• Ability to troubleshoot basic technical issues and follow established procedures
• Experience using ticketing or IT Service Management (ITSM) systems
• Strong communication and customer service skills
• Ability to document issues and maintain accurate records
• Ability to prioritize and manage multiple support requests

• Experience supporting end users in an IT support environment
• Familiarity with incident tracking and escalation processes
• Experience working with knowledge base articles or standard operating procedures
• Experience supporting user accounts, password resets, or software installations

Medical, Dental, Vision, Life and Disability; 401(k);
Health and Wellness Benefits;
Paid Sick Time, Vacation Time, and Holiday Time. Eligible for bonuses throughout the year as part of the incentive program for innovation and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.