ERP Business Analyst

We're seeking an ERP Business Analyst to join our dynamic Global IT team. In this role, you will analyze organization business processes, systems, and automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One). You'll apply functional knowledge to design and customize workflow systems that provide seamless integration for client/server applications. In addition, you'll write functional requirements, develop test plans, and work with production issues.

You'll also provide assistance to the Technical & Development teams as needed. Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

Department: IT

Location:

US - Indiana - Fort Wayne

• Respond to internal customers to resolve technology problems.
• Enter and manage Incident and Service Request tickets in Service Now.
• Provide technical support related to cloud-based systems used by employees across all business functions.
• Occasionally provide off-hours support on evenings and weekends and participate in an on-call rotation.
• Maintain or exceed Service Level Agreements for Incident Resolution.
• Design processes and improvements to resolve end user technology issues.
• Analyze Incident Tickets and perform root cause analysis to identify and prevent reoccurring problems.

• Ensure all changes and requests are entered into Service Now.
• Ensure the fulfillment of end user requests for ERP-related systems.
• Ensure changes are completed with proper documentation for SOX compliance.
• Review the forward schedule of changes for potential conflicts.
• Effectively prioritize and meet deliverable deadlines in a fast-paced environment.

• Participate as a resource on projects led by others.
• Complete assigned project tasks on time and with high quality.
• Perform other related duties as required or assigned.

• Hard-working winners
  . Confident, competitive, and results-oriented professionals who create a track record of success.
• Dedicated achievers
  . People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators
  . People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners
  . People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

• Bachelor’s degree in computer science, computer information systems, or a related degree (preferred).
• 3-5 years of related experience (preferred).
• Strong JDE Enterprise One application understanding at the functional and technical levels.
• Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW).

• Hybrid remote work arrangements
• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• On-site café & complimentary beverage stations
• Indoor fitness facility & outdoor walking paths
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
  
  Health & wellness programs