Business Analyst - D365 Manufacturing; D365 F&O

Business Analyst 3 - D365 Manufacturing (D365 F&O)

Reports To
: IT Business Process Manager

• Serve as the functional system owner of Planning, Scheduling, Purchasing, and Production Reporting for our Mexico Manufacturing D365 facilities.
• Evaluate current-state processes, identify gaps, and lead improvements that strengthen accuracy, efficiency, and financial/internal controls. Document workflows/procedures to drive consistent execution.
• Support day-to-day questions and issues; resolve functional process/setup problems and prioritize enhancements and fixes.
• Work directly with the Business Process Manager and other Business Analysts to ensure that system standardization remains a core expectation across TOPS.

• Facilitate workshops to gather requirements, validate solutions, and coordinate priorities/deliverables across the D365 IT team and business users.
• Work closely with operations leaders and partner with other team Business Analysts and the Finance and Distribution teams.
• Communicate business impact, risks, and trade-offs for proposed changes and process decisions.

• Lead functional testing and user acceptance activities, validating outcomes from a business perspective, including the creation of detailed test plans.
• Create and maintain user documentation/process guides; support training and change management to drive adoption and consistent system usage.

Required

• Bachelor’s degree in business or manufacturing related field.
• 5+ years of experience as a Business Analyst or functional ERP analyst with experience in implementation and support across multiple different companies, preferably with consulting implementation experience.
• Must be bilingual in both Spanish and English.
• Proven experience partnering with operations teams in a manufacturing and distribution environment
  .
• Strong business communication skills with the ability to translate business needs into clear functional requirements.
• Hands‑on experience using Azure Dev Ops (or similar) to manage end‑to‑end delivery: write/refine user stories with acceptance criteria, manage change requests, track defects, and ensure traceability from requirement → configuration → test/UAT → release.
• Demonstrated ability to translate business process needs into D365 F&O functional design and configuration (e.g., parameters, master data, workflows/approvals, security roles, and manufacturing transactions) that improve cycle time, accuracy, and control.

Preferred

• Experience supporting multi-site or multi-company ERP environments
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• Familiarity with financial controls, audits, or compliance related requirements.
• Ability to use data to validate outcomes and drive decisions (e.g., Excel/Power BI and ERP queries) by defining KPIs, monitoring adoption/exception trends, and quantifying benefits of process changes.

• Ability to work on-site in Mexico (Matamoros/Valle Hermosa) 2–3 days per week, work at home other days; up to ~5% travel to other U.S. and Canada facilities.

Mexico (Matamoros/Valle Hermosa) with remote work days and limited travel to U.S. and Canada.

• Competitive salary and comprehensive benefits package (health, dental, vision, 401(k))
• Paid time off & Holidays
• Opportunities for professional growth and advancement
• Collaborative and dynamic work environment