Director, Field Engagement Strategy - Capabilities

Job Description Summary

#LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

The Director, Future Field Engagement Strategy - Capabilities shapes the next generation of field capabilities at Novartis, envisioning what it takes for our teams to succeed in evolving engagement models. This role defines a future ready capability framework - articulating the skills, mindsets, and behaviors that will enable the field organization to adapt, grow, and thrive over time. Through close cross functional partnership, the Director, Future Field Engagement Strategy - Capabilities aligns brand and commercial priorities and builds a clear capability roadmap that translates strategy into action.

By focusing the organization on what to build, train, and prioritize - and why it matters - this role helps ensure our field teams are prepared for longterm success in a rapidly changing healthcare landscape.

• Shape and articulate a bold, future-focused vision for field capabilities that supports Novartis' transformation and longterm growth.
• Design and evolve a scalable, adaptable capability framework that defines the skills, behaviors, and mindsets needed for success in modern and emerging engagement models.
• Partner across commercial, brand, medical, and field teams to ensure capability priorities are fully aligned with business strategy and enterprise objectives.
• Translate organizational needs and market dynamics into clear, actionable capability recommendations that resonate across stakeholders.
• Champion innovative approaches to capability building, drawing on digital learning, experiential pilots, and leading external practices.
• Identify and validate future skills through pilots, benchmarking, and continuous scanning of industry and competitive trends.
• Develop and maintain a clear capability roadmap that guides what to build, enable, and prioritize over time.
• Define practical tools, resources, and frameworks that support the adoption and sustainment of new capabilities across the organization.
• Establish meaningful metrics and feedback loops to assess capability adoption, proficiency, and business impact.
• Use insights from performance and adoption data to continuously refine capability strategy and maximize organizational readiness.

• Bachelor's degree required from 4-year college or university.
• 10+ years' experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors.
• Demonstrated success building future ready capability strategies and longterm roadmaps that enable enterprise transformation.
• Deep experience designing and activating capability frameworks for large, customer-facing or field-based organizations.
• Proven ability to translate business strategy into clear, actionable skills, behaviors, and operating models that support evolving roles and engagement models.
• Strong understanding of modern customer engagement approaches, including account-based models and the dynamics of healthcare or similarly complex B2B environments.
• Experience leveraging data, market insights, and external best practices to inform capability priorities and drive meaningful impact.
• Exceptional communication and influence skills, with a track record of leading change and partnering effectively across matrixed organizations.

• Advanced degree (MBA, MS, Pharm
  
  D, PhD), with experience leading transformation or capability-building initiatives within consulting, startup, or large-scale enterprise environments, with exposure to modern customer engagement or field models across global…