User Experience Researcher

Contract Duration

9 months (04/27/2026 to 12/31/2026)

Hybrid at Fort Worth, Texas 76155 (3 days a week onsite and 2 days work from home)

$75/hr - $85/hr on W2

Note :
Interviews will be virtual and onsite. Contractor will be working on Internal-facing application for call center agents.

• Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience (5+ years)
• Create research strategies that help define and work toward product portfolio objectives and key results (5+ years)
• Use analytical tools (Adobe Analytics, Quantum Metric) to gather data insights that aid and supplement portfolio research strategies (5+ years)
• Surrounding team/key projects ·
  · Homepage redesign.

• member of the Digital Customer Experience team within the Customer Experience Organization. We’re a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.
• In this position, you’ll work within a cross‑functional team where you’ll influence product and design decisions with ownership of initiatives from inception through implementation
  . This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and processes to scale design across the enterprise.
• You’ll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy
  .

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non‑essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions.
• Collect, analyze, present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture.
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in‑person testing) to determine ease‑of‑use and comprehension of designs and ideas.
• Lead end‑to‑end UX design processes, from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

• Bachelor’s degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design…