Senior Network Engineer

About the Team

It’s an exciting time in technology, and that buzz is felt throughout Pet Smart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments:
Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in Pet Smart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative & Flexible Work Environment:
We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at Pet Smart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At Pet Smart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

This role will work in our Phoenix Home Office – Visa sponsorship is not available for this role.

This is a senior level position in the Enterprise Network Engineering and Operations group within Pet Smart’s Service Delivery department. This position focuses on the operational support of Pet Smart’s enterprise network, as well as design/engineer/build/deploy activities related to project work, in support of company initiatives.

Include the following. Other duties may be assigned.

• Minimum 5-10 years hands‑on experience in a Sr. Network Engineer role
• Ability to multi‑task in fast paced environment
• Management of Pet Smart’s production data center, home offices, distribution centers and cloud environments.
• Capacity and performance planning, running software upgrades after hours on production platforms, data center buildouts, and change management.
• Execute routine changes, provisioning services, and deployments during both business and non‑business hours.
• Fault isolation, service recovery, and incident analysis.
• Develop standards, procedures, and other documentation.
• Provide 3rd level networking support to other teams.
• Support complex networks.
• Continuously identify and leverage new technologies or methodologies.
• Vendor engagement and relationship management.
• Participate in 24x7 on‑call rotation.
• Provide direction and training for other network engineers.

• Deep knowledge and expert level experience with advanced routing and routing protocols (BGP, OSPF, EIGRP)
• Advanced Arista switching with VXLan experience preferred.
• Advanced Juniper switching skills preferred.
• Extensive network security skills including advanced level support and administration of Palo Alto and Cisco Fire Power firewalls.
• Advanced experience with proxies, ACLs, IPsec, VPN, SSL/TLS, PKI
• Advanced knowledge of Cisco ISR/ASR series routers.
• Extensive VLAN and VRF experience required.
• Advanced experience with Cisco switching:
  Nexus 7K/5K/2K/FEX + entire Catalyst series.
• Advanced Wireless skills, including Cisco WLCs, Cisco autonomous access points, and Mist and Meraki cloud‑based access points.
• Ability to design & support WAN connectivity to over 1690 remote sites, 7 distribution centers, and multiple remote offices.
• Ability to design & support WAN & LAN connectivity to multiple data centers, including cloud‑based data centers.
• F5 Load Balancer configuration and support
• Solar Winds Network Monitoring
• VOIP and IVR experience a plus
• Silver Peak SD-Wan experience a plus

• Demonstrate excellent oral and written communication skills.
• Proven documentation skills
• Excellent customer service skills
• Time management and organizational skills
• Creative problem solving and design.
• Function well in a team as well as individually

• Bachelor’s degree in network engineering from an accredited college or university or certification preferred.
• Commensurate on‑the‑job training or demonstrated self‑study…