Field Engineer; Senior/Mid/Junior
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-05-16
-
IT/Tech
IT Support, Systems Engineer, Technical Support, Desktop Support
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Full Time US
Position Location:Alexandria (On-site, Virtual, and Telework support)
Position Type:Full-Time
Years of
Experience:
2 to 10+ years
** Please note, this posting is intentionally generic, and we are accepting applications at all pertinent experience levels. **
Security Clearance:Ability to obtain Public Trust (or higher if required)
US Citizenship
Required:
Yes, with Real
Compensation
:
Salary is dependent on experience
The Field Engineer positions will be part of 70-person End User Services and Audio Visual (AV) Collaboration Support team supporting the United States Patent and Trademark Office (USPTO), an agency within the U.S. Department of Commerce, responsible for granting U.S. patents and registering trademarks, playing a vital role in fostering innovation, protecting intellectual property, and supporting economic growth. To carry out this mission, USPTO depends on a modern, secure, and highly available information technology environment that supports a geographically dispersed workforce, extensive telework capabilities, and high-demand public-facing systems.
The Office of the Chief Information Officer (OCIO) is central to this effort, delivering reliable, innovative, and secure IT services that enhance productivity, communication, and collaboration for leadership, employees, and external stakeholders.
The Field Engineer positions support the USPTO OCIO mission by providing comprehensive End User Services and Audio Visual (AV) Collaboration Support across enterprise environments, ensuring seamless IT service delivery while advancing modernization and improving the overall user experience. The scope includes support for desktop services across headquarters, regional, and satellite offices, warehouse operations, telework services, and AV and collaboration capabilities, creating a cohesive and resilient IT ecosystem for both on-site and remote users.
This project is focused on maintaining reliable operations through the sustainment and enhancement of legacy systems while also enabling modernization through the introduction of innovative technologies and solutions that align with evolving mission needs. The End User Services and Audio Visual (AV) Collaboration Support project supports 12,895 teleworkers in which 96.14% of USPTO employees are teleworking at least one day a week with 11,405 of those teleworkers working from home five days per week.
USPTO maintains over 17,800 laptop/desktop computers for employees and on-site support contractors, and over 26,800 printers. The warehouse contains over 190 different IT items with approximately 11,000 serialized items and a total of 20,000 items currently stored.
The Field Engineers support delivery of end user and desktop support services for the USPTO by providing on-site and remote technical support across headquarters, regional offices, and telework environments. The Field Engineers are responsible for the deployment, configuration, maintenance, and troubleshooting of standard desktop equipment, including laptops, monitors, docking stations, peripherals, and associated software, ensuring all systems are properly imaged, patched, and compliant with security requirements prior to delivery.
The Field Engineers manage service requests and incidents through the Service Management Platform (SMP), adhering to defined service level agreements by promptly acknowledging, assigning, and resolving tickets while maintaining clear and thorough documentation of all actions taken.
The Field Engineers contribute to baseline imaging and software deployment processes by supporting standardized configurations, applying updates and security patches, and leveraging automated tools to deliver consistent and secure user environments. The position plays a key role in managing onsite IT storage areas and telework depot operations, ensuring appropriate inventory levels, supporting hardware distribution and returns, and assisting users with setup and connectivity for both in-person and remote work…
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