Senior Manager, Coupa Operations - P2P; Hybrid

What You Will Do

The Senior Manager, Coupa Operations - P2P plays a pivotal role in driving operational excellence across global Procure-to-Pay (P2P) processes. Reporting to the Senior Director of Indirect Programs and Strategy, this leader oversees a decentralized, hybrid team of indirect procurement professionals focused on optimizing the Coupa P2P platform, delivering exceptional end‑user support, and achieving procurement and company objectives.

We are seeking an employee located in or near one of the following areas:
Kalamazoo, MI;
Lansing, MI;
Mahwah, NJ;
South Bend, IN;
Pittsburgh, PA; or Columbus, OH. This is a hybrid role primarily based at the Kalamazoo, MI site, requiring as‑needed onsite presence, with flexibility to work from home.

• Lead decentralized technical Coupa Admin team and shared service center teams based in transactional purchasing operations (Costa Rica and Poland) that collectively support approximately 20,000+ Coupa users across multiple countries
• Serve as the primary functional expert for Coupa modules, including Procure‑to‑Pay (P2P), Sourcing and Coupa Sourcing Optimization (CSO), Contract Lifecycle Management (CLM), and Supplier Information Management (SIM); continuously build competencies within the Coupa operations team
• Provide strategic leadership by actively developing, coaching, and mentoring team members to foster high performance, engagement, and professional growth
• Partner with stakeholders across different business units, divisions, and levels of leadership in management, procurement, finance, accounting, tax, IT, and other functions to drive user adoption, assess and solve issues, and continuously evolve the Coupa P2P value proposition and attainment of procurement and company objectives
• Partner closely with P2P process stakeholders (Master Data, AP, and various global teams) to drive optimal system and processing performance, compliance, automation, expansion, and ongoing continuous improvement
• Champion best practices and ongoing innovation to enhance user experience, streamline Coupa purchasing operations and ensure compliance with policies and procedures
• Support technical teams in release management, enhancements, deployment, integrations, adding modules/functionality, special projects, and ongoing troubleshooting as applicable
• Oversee supplier enablement through the Coupa supplier onboarding process, implementing catalogs where possible, and partnering with master data teams for SLA achievement and advancement
• Perform analysis for insights, opportunities, and problem‑solving; track compliance and monitor KPIs; evolve strategies to capitalize on benchmarks and best practices
• Lead and liaise as the SME for Coupa data and reporting; perform analytics, identify trends and opportunities, develop dashboards, and present analytics to advance indirect procurement value capture through Coupa
• Optimize Coupa buying experience, advance catalogs, capture value, mine savings opportunities and rationalize suppliers
• Act as a trusted partner, fostering collaboration, driving continuous improvement, and building procurement talent pipeline and company culture
• Lead, liaise and influence process partner activities that impact Coupa P2P and the procurement of indirect goods and services, related processes, scope, governance, including future deployments, acquisitions, divestitures, etc.
• Document and maintain procedures, system configuration, best practices and ensure compliance and continuous improvement in operations

• Bachelor's degree – required
• 10+ years of experience – required
• Expert‑level functional knowledge of Coupa modules, including P2P, Sourcing, CLM, and Invoicing; CSO
• Strong understanding of Coupa integrations with ERP systems (SAP) and familiarity with cXML and other integration methods
• SAP purchasing and master data experience and fluency
• Strong financial acumen, Excel, and Power BI data analytics expertise
• Experienced global people‑leader able to balance team priorities and accountabilities to achieve optimal productivity while fostering trust, collaboration, and well‑being
• Excellent communication and interpersonal skills, with the ability to articulate complex…