Senior Manager Enterprise Learning Operations- remote, PST or MT

Description

This role is responsible for the effective execution, governance, and continuous improvement of learning operations across the organization, with direct oversight of eLearning and eResources, Training Coordination, oversight of learning and training related to Avatar (Telecare s EHR), and the administration of Performance Evaluations, and Succession Planning in Workday. Serving as a key operational leader within Telecare University, this role ensures learning systems, processes, and data are reliable, scalable, compliant, and aligned with organizational strategy.

The Senior Manager partners closely with Enterprise Learning leaders, HR, Operations, IT, and program stakeholders to translate strategy into disciplined execution while strengthening the employee and leader experience.

Required:

• Bachelor s degree in Human Resources, Education, Organizational Development, Business, or a related field (or equivalent experience).
• Minimum 7-10 years of experience in learning operations, HR operations, or Enterprise Systems Administration.
• Demonstrated experience leading teams and managing complex, enterprise level operations.
• Strong systems thinking, process design, and operational governance skills.
• Must be at least 18 years of age.
• Hybrid or remote work environment consistent with Telecare policy.
• Occasional travel may be required to support enterprise initiatives.
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment.
  
  Additional regulatory, contractual, or local requirements may apply.

Preferred:

• Experience supporting or building enterprise learning organizations or corporate universities.
• Experience with learning management systems (LMS), digital learning platforms, and learning content governance.
• Background in process improvement, automation, or operational transformation.
• Experience working in healthcare, behavioral health, or other regulated environments

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.
• Enterprise Learning Operations Leadership
• Implement and lead the enterprise learning strategy and operational leadership for enterprise learning operations, ensuring systems, processes, and workflows effectively support Telecare University and organizational priorities.
• Translate Enterprise Learning strategy into scalable operational plans, standards, and governance models.
• Establish and monitor service levels, operational metrics, and performance indicators for learning operations.
• Identify risks, inefficiencies, and improvement opportunities across learning systems and administration.

• Provide enterprise oversight for all eLearning platforms, digital learning resources, and system based learning assets, ensuring consistency, quality, accessibility, and alignment with Telecare University standards.
• Oversee the learning strategy, governance, and administration related to Avatar (Telecare s EHR) as it pertains to training, including role appropriate and current material across the enterprise, onboarding, ongoing education, and system updates.
• Partner closely with Clinical Learning, IT, Clinical Informatics, Compliance, and Operations to ensure Avatar training content and learning workflows align with system functionality, regulatory requirements, and clinical practice standards.
• Ensure Avatar related eLearning and training resources are current, accurate, role appropriate, and effectively deployed across the organization.
• Establish and maintain governance for Avatar learning content, including update cycles, version control, communication standards, and alignment with system changes or…