Manager, Information Technology

ABOUT ALLIANCE COLLEGE-READY PUBLIC SCHOOLS Alliance College-Ready Public Schools is one of the largest and most successful nonprofit public charter school networks in the nation, operating 25 high-performing, middle and high schools that educate nearly 13,000 scholars who make up the heart of Los Angeles’ Latinx, Black, and recent immigrant communities. Alliance schools have been recognized as among the best in the nation by U.S. News & World Report, Newsweek, the U.S. Department of Education, and the California Department of Education.

Since opening our first school in 2004, 95% of Alliance scholars have graduated from high school. We strive to uplift our scholars and their communities by fostering unparalleled educational opportunities that encourage scholarly thought, resilient learning, powerful communication, mind-body wellness, and community advocacy. To learn more, visit www.

LAalliance.org.

ROLE SUMMARY Reporting to the Director of Information Technology, the Manager of Information Technology will provide oversight and supervision for the IT Shared Service team, including onsite IT support as needed for participating Alliance schools. The Manager will also share responsibility for oversight of Alliance’s help desk, device inventory, and key enterprise IT systems, including Google Workspace, Zoom, & JAMF. The Manager role will be hybrid, with roughly 75% of time spent at Alliance schools alongside IT Shared Service team members and/or supporting their schools in their absence.

ESSENTIAL RESPONSIBILITIES With the Director of IT, share oversight and supervision for the IT Shared Service team, which currently provides direct service to 11 Alliance schools (to provide direct service to all 25 Alliance schools).Directly supervise two of the four IT shared service team members (note: this number may increase as the team expands).Provide additional onsite IT support as needed at Alliance schools participating in the IT shared service program, particularly during peak periods (e.g., interim & state testing, beginning of year device setup & deployment).Fill

in for the IT shared service team members during planned vacations, sick days, etc.

Oversee Alliance’s help desk, including ticket resolution and monthly service metrics.

Oversee Alliance’s device inventory, including quarterly audits and serving as the admin for Snipe-IT, Alliance’s asset inventory system.

Collaborate with key stakeholders, including: IT Desktop team, IT Network team, IT Shared Service team, IT Home Office staff, Data & Systems Home Office staff, IT school site technology associates, and School site leadership (e.g., Assistant Principals of Operations & School Operations Managers).THE IDEAL CANDIDATES WILL HAVE Commitment to Alliance’s core beliefs and educational philosophy.

Experience as a supervisor who prioritizes their direct reports.

Strong customer service orientation, including timely response to customer needs.

Excellent communication skills and a customer-service mindset.

Strong technical knowledge and experience repairing Macs, PCs, Chromebooks, iPads, Apple TVs, and other educational technology devices.

Strong technical knowledge and experience with Google Admin Console and JAMF.Familiarity with Microsoft Active Directory, Group Policy, and cloud-based solutions.

Familiarity with Zoom & VoIP phones.

Reliable transportation for school site work.

Knowledge of Power School is a plus.

MINIMUM QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).3-5 years of experience in Information Technology.

Robust supervisory and help desk experience.

Relevant certifications for Google, Apple, & JAMF are preferred.

BENEFITS In alignment with our commitment to equity for our scholars, Alliance is dedicated to promoting equity and transparency within our team, offering competitive salaries commensurate with experience, as well as generous retirement and health benefits. This position is Exempt.

We strive to be the best employer possible by offering excellent benefits for our employees and their families. Please  for more information about our health benefits, retirement…