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Director of Product Support - Remote, Data-Driven Leader

Remote / Online - Candidates ideally in
Fairfield, Fairfield County, Connecticut, 06828, USA
Listing for: Foundation Source
Remote/Work from Home position
Listed on 2026-05-16
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Foundation Source is looking for a Director of Product Support in Fairfield, CT, to lead a high-performing support organization. This role involves designing scalable processes and utilizing data to enhance client experience for Private Foundation and Enterprise clients. The ideal candidate will have 7–10 years in technical support, including leadership experience, along with expertise in Zendesk and a strong analytical mindset.

This is a pivotal role in a collaborative environment striving for operational excellence.
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