Manager, Enterprise Projects; Remote - Eastern

Overview

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Job Summary

Enterprise Projects (EP) is a growing team within Arch’s Strategy and Innovation group that drives the future state design of strategically important underwriting and claims initiatives in line with Arch’s broader strategic imperatives. Our mission is to design modern user experiences to improve ease of doing business, productivity, and responsiveness to accelerate growth. We help underwriters and claim adjusters make better informed, faster decisions by designing experiences that incorporate innovative technologies, such as AI-powered intelligent document processing, data enrichment via third-party sources, and analytics driven prioritization.

As a key member of Arch’s Enterprise Projects team, the Manager, Enterprise Projects will support successful delivery of Arch’s most strategically important projects. Working under EP leadership, this role will coordinate with business unit leaders, underwriters, claim adjusters, members of the Strategic Analytics (SA) team, as well as IT, Operations and project management teams.

• Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation
• Collaborate to actively engage in development of an analytics driven future state vision for prioritized work areas
• Collaborate with Arch’s Operations and IT teams to translate solution design into functional requirements that inform UI/UX development
• Establish strong relationships with cross-functional team members to influence and drive alignment around future state vision
• Act as a strategic advisor on large and medium sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations
• Manage stakeholder expectations through regular communication and touchpoints
• Proactively escalate risks/issues to leadership as they arise
• Help establish best practices and repeatable processes applicable across the various business units

• 5+ years’ experience in P&C insurance business process analysis, process improvement, preferably in commercial lines underwriting
• Exceptional teamwork skills and ability to collaborate with business partners
• A strong understanding of the P&C insurance business and a passion for the industry
• Track record of identifying opportunities for transforming business processes
• Demonstrable ability to lead discussions and synthesize input from various stakeholders to drive consensus on approach
• Track record of collaborating with multidisciplinary teams to deliver technology solutions
• Strong organization skills – task management, time management and project management
• Excellent verbal and written communications skills; ability to convey complex concepts to people across the organization
• Natural curiosity to understand, question as needed, and improve the world around you
• Ability to export and apply learnings from other projects and to build scalable, repeatable business frameworks

• Prior commercial lines underwriting experience is strongly preferred
• Prior experience in professional services or management consulting

• Bachelor’s degree or equivalent experience

$130,000 - $155,000/year

• Total compensation will consider location, scope & responsibilities, qualifications, talent availability & business needs. The pay range may be modified in the future.
• Arch offers a comprehensive benefits package including medical, dental, vision, prescription coverage; 401(k) with matching; PTO and holidays;
  Paid Parental Leave; and additional programs.

For individuals assigned to work in the indicated location(s), base salary range is provided as of posting date. Position is incentive eligible.