Director, Technology - Supply Chain

About the Team

It’s an exciting time in technology, and that buzz is felt throughout Pet Smart! We are continuing to grow at a faster pace and we want to continue to provide best‑in‑class experiences for pets and pet parents.

Our Technology team has 6 different departments:
Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in Pet Smart’s success. We have a strategic and actionable plan underway and we are looking for associates who are just as excited about it as we are.

At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Director, Supply Chain Systems defines and leads the technology strategy, transformation, operational execution, and support enablement for Pet Smart’s supply chain ecosystem, including distribution, transportation, and network flow. This role is accountable for advancing supply chain capabilities from execution‑focused systems to optimized, intelligent, and scalable operations that directly support business performance and operational efficiency. This leader drives cross‑domain alignment with Merchandising, Fulfillment, and Enterprise Systems, ensuring technology investments deliver measurable business outcomes across the supply chain.

The role also ensures operational support and service reliability across supply chain platforms, including oversight of L2 support operations, while balancing modernization initiatives with day‑to‑day operational execution. The role leads multiple teams through Managers and support leaders, ensuring supply chain platforms are scalable, reliable, and aligned to evolving business and operational needs.

• Lead and develop Managers and their teams across Supply Chain Systems
• Align with Technology and business leadership to define and prioritize strategic direction aligned to enterprise objectives
• Build a high‑performing organization through coaching, mentoring, accountability, and leadership development
• Build strong cross‑functional relationships across Supply Chain Operations and Technology
• Drive alignment across domains to support enterprise initiatives and business outcomes

• Ensure supply chain systems directly support day‑to‑day operations across distribution centers and transportation networks
• Ensure operational processes and systems meet required service levels and business expectations
• Partner with Supply Chain leadership to align technology capabilities with operational priorities
• Improve execution, throughput, reliability, and scalability across the supply‑chain network
• Translate operational challenges into technology, process, and capability improvements

• Lead and influence technology capabilities supporting warehouse operations, transportation management, distribution execution, automation, and fulfillment flow
• Ensure stability, scalability, and performance of core supply chain systems
• Own system performance supporting operational execution and business continuity

• Ensure operational support processes effectively support day‑to‑day supply chain operations and business priorities
• Lead and manage L2 support teams supporting warehouse operations, transportation systems, integrations, and automation platforms
• Establish accountability for incident management, escalation handling, SLA adherence, and operational support metrics
• Ensure support processes are scalable, reliable, and aligned to operational requirements
• Drive continuous improvement in support workflows, issue resolution, knowledge management, and operational support…