Customer Care L3 - Canada

Paxera Health is hiring a Customer Care L3 Engineer in Canada to join our Implementation and Customer Care team.

This role requires a strong background in PACS/Healthcare IT and a passion for customer support.

• Serve as the highest level of technical support for Paxera Health clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement Paxera Health software solutions in cloud-based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions.
• Document project activity, contribute to knowledge‑base content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

• 5+ years of experience supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards such as DICOM, HL7, and IHE.
• Hands‑on experience with systems administration (Windows Server, Active Directory, VMware, etc.).
• Technical knowledge in Networking (TCP/IP, VPNs, NAT, VLAN).
• Technical knowledge in Databases (SQL Server, queries, management).
• Technical knowledge in Scripting (Bash, Power Shell, Ruby/Perl, HTML/XML).
• Technical knowledge in Tools (Wireshark, IIS, Apache, OpenSSL).
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to explain technical concepts to non‑technical users clearly and patiently.
• Must be able to pass a drug test and a background check.

• Competitive wage/salary.
• Remote position (Canada).
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Paid personal days.