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IT Support Technical Support

Senior ITSM & Helpdesk Delivery Lead

Remote / Online - Candidates ideally in
Pearl City, Honolulu County, Hawaii, 96782, USA
Listing for: Phase2 Technology
Remote/Work from Home position
Listed on 2026-05-18
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 77600 - 176000 USD Yearly USD 77600.00 176000.00 YEAR
Job Description & How to Apply Below
Phase2 Technology is seeking a Senior Helpdesk Engineer to lead ITSM delivery and manage helpdesk environments. The role involves architecting and assisting in the operation of complex delivery systems while ensuring adherence to security policies. Ideal candidates have 8+ years of experience, mastery of troubleshooting, and familiarity with Microsoft AD and ticketing systems like Service Now or Jira. This position offers flexible work arrangements, including hybrid and remote working options, and a competitive salary range of $77,600 to $176,000 annually.
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Position Requirements
10+ Years work experience
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