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Remote Senior Enterprise Escalation Lead

Remote / Online - Candidates ideally in
Clearwater, Pinellas County, Florida, 34623, USA
Listing for: TeamViewer
Remote/Work from Home position
Listed on 2026-05-18
Job specializations:
  • IT/Tech
    IT Consultant, Technical Support, IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Team Viewer is seeking a Sr. Escalation Manager in Clearwater, Florida, responsible for managing escalations and proactive support for Enterprise customers. The role ensures customer satisfaction by managing defect prioritization, driving adherence to SLAs, and collaborating across teams. Ideal candidates have 10+ years in problem management, excellent communication skills, and a degree in IT or related fields. Team Viewer offers a fully remote position with competitive compensation, flexible PTO, and comprehensive health benefits.
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Position Requirements
10+ Years work experience
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