Revised* Website & CRM Manager

Thank you for your interest in employment with our institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

Draft applications are saved automatically and can be accessed through your candidate home account.

Final applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.

Required attachments are listed below on the posting. Your application will not be considered without the required attachments.

If you need assistance or have questions regarding the application process, please contact our Human Resources department at hr-employment.

Job Description The Website & CRM Manager oversees the day-to-day administration and long-term improvement of the college’s website and customer relationship management (CRM) systems. This role is responsible for ensuring these platforms are reliable, accessible, secure, and effectively support institutional priorities such as enrollment, student services, marketing, advancement, and community engagement. Working collaboratively across departments and under the supervision of the Communications Manager, the role sets standards, manages systems and vendors, and leads improvements to ensure the college’s digital platforms deliver an optimal user experience, reflect brand standards, and comply with accessibility and data regulations.

This position may be eligible for a hybrid work arrangement. Remote work, if approved, must be performed within the State of Nevada.

Responsibilities:

Website Strategy & Management Develop and manage a plan for website updates, enhancements, and long-term improvements, ensuring alignment with institutional goals and digital best practices

Serve as the primary administrator for the college website, overseeing site architecture, navigation, content standards, and publishing policies

Oversee editing and publishing in the Modern Campus

CMS including regular content audits to ensure accuracy, consistency, and removal of outdated or duplicate content

Establish and manage CMS user roles, permissions, and approval workflows, providing guidance and quality control for departmental content contributors

Ensure website compliance with accessibility standards (WCAG/ADA), privacy regulations, and institutional policies

Technical Maintenance, Security & Performance Ensure website functionality, performance, and reliability through regular updates, testing, and coordination with IT and external vendors

Manage hosting environments, domain registration, integrations, and platform upgrades

Maintain working knowledge of HTML, CSS, and JavaScript to support troubleshooting, enhancements, and vendor coordination

SEO, Analytics & Optimization Apply search engine optimization (SEO) best practices to improve search visibility and performance

Monitor website traffic and performance using analytics tools (e.g., Google Analytics), and prepare reports for stakeholders

Use data insights to recommend and implement improvements to content, navigation, and user experience

Support digital campaigns through the creation and maintenance of landing pages, related website components, and forms tied to recruitment, events, and student retention

CRM Administration & Strategy Serve as the primary administrator for the college’s CRM, supporting workflows for admissions, advising, marketing, and advancement operations

Manage CRM configuration, user permissions, and data quality in accordance with data governance and privacy standards

Ensure data integrity, user permissions, and compliance with data governance and privacy standards

Provide training, documentation, and ongoing support toCRM users across departments

Project Management & Collaboration Lead website and CRM projects from planning through implementation, including system enhancements, integrations, and major content or process changes

Coordinate timelines, priorities, and resources across departments, IT, and external vendors

Stay current on trends and best practices in higher education, nonprofit, and digital platform to recommend continuous improvements

Required…