E-PMS Implementation Specialist

SGA Dental Partners is hiring a new ePMS Implementation Specialist in the South East!

The ePMS Implementation Specialist supports the Director of ePMS in the planning, configuration, and execution of enterprise Patient Management System implementations across SGA Dental Partners locations. The role is responsible for assisting with system setup, testing, training, and go-live support as SGA transitions from legacy platforms to a standardized PMS for current and future practice conversions.

This is a hybrid/remote position for a Georgia, South Carolina, or Florida resident, with regular travel to support SGA Dental Partners practices.

Key Responsibilities Support the Director of ePMS in planning and executing PMS conversions across SGA locations

Assist with system configuration, setup, testing, and validation of the enterprise PMS Partner closely with SGA subject matter experts, practice teams, and external vendors throughout the implementation lifecycle

Assist in developing and delivering internal training for locations preparing for system rollout

Provide on-site and remote implementation support as assigned

Utilize and adhere to critical implementation checklists to ensure readiness before, during, and after go-live Gather end-user feedback and identify opportunities for system configuration improvements

Apply strong problem-solving skills to address implementation issues and ongoing support needs

Collaborate with IT Support on technical troubleshooting and escalations as needed

Qualifications1 to 3 years of experience in software implementation, system support, or project coordination

Working knowledge of PMS systems (Denticon, Dentrix, etc)
Foundational understanding of dental office operations, including:

Patient management

Appointment scheduling

Revenue cycle management or billing

Reporting and clinical or administrative workflows

Strong organizational, documentation, and time-management skills

Ability to manage multiple priorities in a deadline-driven environment

Proficiency in Microsoft Office and Microsoft Teams Strong written and verbal communication skills

Willingness and ability to travel to SGA locations as required - estimated 50%
Core Competencies Highly detail-oriented and process-focused

Positive, adaptable, and solutions-oriented approach

Strong interpersonal and customer service skills

Ability to support change initiatives and help reduce uncertainty for clinic teams

Collaborative, self-motivated, and eager to learn

Demonstrates strong follow-through and accountability

Benefits We

Offer:

Paid Holidays and Paid Time Off (PTO)401(k) Retirement Plan Health and Vision Insurance Employer-Paid Dental Insurance, Life Insurance,  Membership & Employee Assistance Program Supplemental Coverage (Disability, Critical Illness, Accident)
Career Growth and Development Opportunities In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!

SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
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