Tire HQ Help Desk Specialist; Level I

Mon-Friday Schedule! Hybrid (2 days Onsite/ 3 Days Work From Home)!

• Track andmaintainsupport tickets for Tire-HQ from assignment to resolution
• Answer incoming Tire-HQ inquiries via phone
• Document and record all incoming calls in Service Now
• Providefirstlevel support for theTire-HQwebsite
• Investigate status of user’s credits in WAC if they have notreceivedtimelycredits
• Provide direct phone support for Tire-HQusers and customers
• Help users retrieve and print their Goodyear statements
• Walk users through printing/queuing financial documents
• Diagnose operational problems todetermineif user error orif thesystemisnot working as designed. Educate user or escalate the system problems. The following are most common Point-of-Sale, Adjustments, Cancel and Rebill documents not taking approval numbers
• Maintaina high levelof measurable service levels
  - First call resolution/ Abandon Rates

• Mustpossessstrong organizational, communication and time management skills
• Effective listening skills and collaboration skills
• Strong analytical and problem-solving skills
• Ability to build confidence andmaintainrelationships

• Bachelor’s degree in Information Technology or Computer Scienceis preferred
• High School Degree or GED Required
• Required Coverage 8:00am– 6:00pm

Medical Benefits, Dental Reimbursement, Flex Spending, 401k + Match, PTO, Holiday Pay

If you are an individual with a disability and need assistance in the application process please contact or email

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.