Dir I&O Engineering - Remote

** Requisition number:
** 2362244

** Job category:
** Technology

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* Positions in this function design, engineer, and manage the organization's infrastructure and operational platforms. From a cloud services model, this includes services commonly thought of as IaaS and PaaS and their underlying foundational components. Additionally, this function also has responsibility for traditional enterprise infrastructure and operational platforms such as email, file transfer, and collaboration technologies, among others. This role must understand functional and non-functional requirements to ensure they can be achieved through system design and engineering to meet the needs of the customers.

This function works closely with business and technology stakeholders to develop roadmaps for their respective technology portfolios, resolve cross-system and domain dependencies, ensure effective integration among the services offered to the end customer, and efficient usage of infrastructure and operational platforms. Monitor technological advancements and industry trends to influence company standards and ensure that solutions are continuously improved and maintained through product management practices, including recommendations to invest in a solution or retirement of redundant or out-of-date systems.

United Healthcare Commercial Technology (UHCT) - Employer & Individual (E&I) requires an infrastructure and operations engineering leader who can set the strategy and operating model for Infrastructure & Operations (I&O) Engineering to measurably improve availability, resilience, infrastructure management, and operational effectiveness across E&I products, platforms, and critical business journeys (e.g., enrollment, billing, eligibility, broker/producer experiences, and member and employer servicing).

This role designs, engineers, and manages infrastructure and operational platforms-including IaaS, PaaS, and foundational components-establishes reliability and performance standards (SLIs/SLOs/SLAs), drives infrastructure automation and toil reduction, strengthens incident and problem management, and partners with Product and Engineering to embed infrastructure resilience and operability "by design" from architecture through delivery. Success requires disciplined governance, strong executive communication, and the ability to align cross-functional stakeholders to a prioritized roadmap tied to member/employer experience, operational risk reduction, and regulatory/compliance expectations.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

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* Primary Responsibilities:

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* + Leadership and Strategy

+ Develop and execute a comprehensive strategy for I&O Engineering aligned with organizational goals, with a focus on improving stability, resilience, infrastructure performance, and supportability across UHCT Employer & Individual (E&I) products, platforms, and critical business journeys

+ Build, lead, and mentor a high-performing team of I&O Engineering professionals, fostering a culture of collaboration, innovation, and continuous improvement

+ Collaborate with cross-functional leaders and engineering teams to integrate infrastructure best practices into all aspects of E&I products and platforms, "baking in" resilience from design to deployment

+ Guide teams on priorities, mentor individual contributors, and report to CIOs on critical paths, mitigation plans, and strategic initiatives

+ Work closely with business and technology stakeholders to develop roadmaps for infrastructure technology portfolios, resolve cross-system and domain dependencies, and ensure effective integration among services offered to the end customer

+ Infrastructure & Operations Engineering

+ Design, engineer, and manage infrastructure and operational platforms supporting E&I products and services, including cloud (IaaS/PaaS), on-premises, and hybrid environments

+ Oversee infrastructure provisioning, configuration management, and capacity planning to ensure scalable, reliable, and cost-effective service delivery

+ Analyze and model infrastructure dependencies (applications, APIs, networking, storage, compute) and proactively identify risks including natural disasters, cyberattacks, and hardware/software…