Remote Tier II Help Desk Specialist
Remote / Online - Candidates ideally in
Ashburn, Loudoun County, Virginia, 22011, USA
Listed on 2026-05-21
Ashburn, Loudoun County, Virginia, 22011, USA
Listing for:
Aretec, Inc.
Remote/Work from Home
position Listed on 2026-05-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Aretec, Inc. is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk. The role involves 24x7x365 troubleshooting, focusing on complex technical issues and ensuring high-resolution targets.
The ideal candidate should have a strong technical background and at least 2 years of Tier II support experience, along with required qualifications like proficiency in Windows OS and Active Directory. Remote work is primarily scheduled with rotating shifts.
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