Client Solutions Specialist

Client Solutions Specialist

Bitkernel Technology Inc. | Austin, Texas, United States

Bitkernel Technology Inc. is redefining how the world experiences digital video, building a complete content ecosystem. Headquartered in Austin, Texas, with a growing office in Vancouver, B.C., we are growing in North America.

Powered by our groundbreaking platform, Goose, we create a next‑generation self‑serve SaaS solution that enables content creators, broadcasters, and media companies to launch and scale OTT streaming services across Android, iOS, Web, and Smart TV platforms.

Experience the energy of a startup with the stability of an established product and the opportunity to make a global impact. We thrive on empathy, innovation, and continuous learning. Join us to build, innovate, and grow as we redefine how the world experiences digital video.

This is not a traditional sales role. You will work directly with the Business Development team to create demos and experiences that help us win deals across industries such as sports, content creators, and media.

All you need is curiosity, hands‑on attitude, and a fast learning mindset. Once you understand how things work, you will turn ideas into clean, tailored demos that demonstrate our platform’s value. If you enjoy learning new tools, solving problems creatively, and seeing your work directly impact revenue, this role could be for you.

• Build and customize client‑facing demos using the OTT streaming SaaS platform
• Upload, organize, and manage a content asset library (videos, thumbnails, graphics, etc.) to create polished demo environments for potential clients
• Follow and improve internal “recipes” for building demos across different industries and use cases
• Work closely with the Business Development team to enable and convert real opportunities using dynamic demos tailored to prospective clients
• Adapt quickly as the product, features, and use cases evolve
• Support client onboarding and implementation in the future

• Scrappy, resourceful, and able to create and deliver solutions when information is incomplete or ambiguous
• Technologically savvy and a fast adopter of new tools and platforms
• Strong attention to detail and the ability to see your work from the client’s perspective
• Organized and able to manage multiple projects concurrently
• Clear communicator who can manage both internal and external stakeholders
• Experience and/or proven interest in media and/or streaming, sports, independent creator space, or digital platforms
• Top‑Tier
  
  Education:
  
  Bachelor's degree in Computer Science, Engineering, or a related field from a 4‑year accredited institution globally ranked in the top 500 universities

• Experience with tools such as Canva, basic video editing, or content platforms
• Exposure to SaaS, marketplaces, or digital products
• Internship or early‑career experience in sales, customer success, marketing, or content operations

• Onboarding/Implementation Specialist
• Customer Success Manager
• Account Manager

• Work directly with leadership and see how deals get done
• Be part of a fast‑growing company in the OTT streaming space
• Exposure to clients across sports, creators, media, and emerging industries
• Direct impact on revenue, growth, and company success

• Career development opportunities: access to learning resources, mentorship, and professional growth
• Collaborative team environment: engage in team‑building activities and thrive in a creative, supportive workplace
• Great work environment: modern office with flexibility to work from home on Fridays
• Comprehensive benefits: extensive health & benefits plan, long‑term disability & life insurance
• Global opportunities: potential for future travel and team‑building abroad
• Pay equity: compensation based on experience, location, and internal equity to ensure fairness

Pay Range: 55,000 – 75,000 USD per year (HQ – Austin).