Lead Software Engineer, ServiceNow Finance; Remote

The Lead Software Engineer, Service Now reports directly to the Engineering Manager. As a Lead Software Engineer, Service Now, you would be responsible for leading the design, development, and evolution of enterprise‑grade Service Now solutions with a strong focus on Customer Service Management (CSM), Enterprise Service Workflows – specifically Finance Workflows including custom applications.

This role requires a hands‑on who combines deep platform expertise, modern UX development and integration architecture to deliver scalable, secure, and business‑aligned Service Now solutions.

• Own the end‑to‑end Service Now implementation across CSM and Finance Enterprise Service Workflows.
• Design scalable, upgrade‑safe solutions aligned with Service Now best practices and enterprise standards.
• Lead technical design reviews and architecture governance
• Optimize customer experience using modern UI and AI‑assisted workflows
• Design seamless employee experiences using UI Builder and reusable components
• Ensure data security, role‑based access, and compliance
• Architect Finance‑specific workflows and integrate with ERP and financial systems
• Lead development using UI Builder and Next Experience
• Service portal custom development to support existing apps
• Lead integration strategy with CRM, ERP, HRIS, Finance, and third‑party systems
• Act as a trusted advisor to Business leaders, product owners & enterprise architect
• Influence roadmap planning, platform strategy, and prioritization decisions
• Promotes a supportive and collaborative teamwork environment across diverse groups
• Evaluates interdependencies; thinks critically / systemically when solving problems

• Advanced Service Now scripting (JavaScript, Script Includes, Business Rules, Client Scripts, Service Portal custom widgets)
• Flow Designer and advanced workflow orchestration
• Performance tuning, upgrade planning, and technical debt management

• Enterprise Service Workflows (Finance focus)
• Customer Service Management (CSM)
• UI Builder and Next Experience
• Playbook experience
• Custom App development using Service Now App Studio
• Integration Hub and enterprise integrations

• 8+ years of overall IT experience
• 6+ years of hands‑on Service Now development and architecture experience
• Proven experience leading complex, enterprise‑scale Service Now implementations
• Strong understanding of service management, business workflows, and enterprise systems
• Excellent communication, leadership, and problem‑solving skills

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

During the course of your employment, you may be required to use, download, or access certain Company-approved tools, programs, applications, or systems. These resources may include, but are not limited to, applications designed for customer engagement, operational efficiency, data analysis, Artificial Intelligence (AI) tools, and other business functions.

• Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan with $1 for $1 Company Match up to 5%.
• Paid Parental Leave and Associate Assistance Plan.
• Education Assistance Program and up to $30,000 in Adoption Assistance.
• Up to three weeks vacation annually, plus Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program.
• Significant Home Purchase Discounts.
• Unique opportunities such as Everyone's Included Day.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.