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Remote Customer Experience Manager – Enterprise IT Infrastructure
Remote / Online - Candidates ideally in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-05-21
Portland, Multnomah County, Oregon, 97204, USA
Listing for:
Celestica
Remote/Work from Home
position Listed on 2026-05-21
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Celestica is seeking a Customer Experience Manager (CXM) to lead customer journey optimization and enhance satisfaction across the server and networking portfolio. You will collaborate with sales, engineering, and support teams to drive loyalty and reduce churn.
Key responsibilities include mapping the customer journey, collecting feedback via NPS and CSAT, and strategic engagement with enterprise clients to ensure their infrastructure needs are met. A Bachelor’s degree and 5+ years in customer success are required. This position is remote with occasional travel.
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