ServiceNow Certified Technical Architect
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83756, USA
Listed on 2026-05-22
Boise, Ada County, Idaho, 83756, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-05-22
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Cloud Computing, Systems Engineer
Job Description & How to Apply Below
Secret
Fully remote
Information Technology
** Overview*
* GovCIO is currently hiring for a
** Service Now Certified Technical Architect
** to lead the architecture, design, and implementation of an enterprise-scale Service Now CMDB solution for the U.S. Coast Guard (USCG). This technical role focuses on driving platform governance, mapping complex federal requirements to platform capabilities, and providing hands-on technical leadership across multiple platform areas. This is a remote position.
** Responsibilities*
* The Service Now Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale Service Now solutions in support of a USCG program. This role provides hands‑on technical leadership and implementation across multiple platform areas including ITSM, ITOM and ITAM with a primary focus on CMDB implementation.
+ Lead the architecture, design, implementation, tuning, and troubleshooting of the Service Now CMDB
+ Develop models and architectural guidelines..
+ Identify and translate and business requirements into architectural blueprints
+ Work directly with business stakeholders to identify, analyze, and map requirements to Service Now capabilities.
+ Serve as the technical SME for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), CMDB and CSDM.
+ Design and implement integrations using Integration Hub, REST APIs, and custom spokes.
+ Lead platform governance, ensuring alignment with best practices and federal security standards.
+ Guide developers and administrators on technical design, configuration, and implementation.
+ Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
+ Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
+ Professional Attributes
+ Excellent interpersonal, communication, and organizational skills
+ Ability to work collaboratively in agile team environments and directly with customers
+ Self‑starter who can work independently with minimal oversight
+ Flexible and dependable, able to adapt to program needs
+ Ability to quickly learn new technologies and products
** Qualifications*
* High School Degree with 12+ years of IT experience (or commensurate experience)
** Required Skills & Experience*
* +
Certifications:
Service Now Certified Technical Architect (CTA).
+ 8+ years of experience with Service Now architecture, configuration, workflow development, and platform enhancements.
+ 8+ years of experience implementing CMDB configuration, integration, tuning, and troubleshooting.
+ Deep understanding of overall Service Now platform architecture.
+ Technical expertise using Service Now App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
+ Strong working knowledge of CMDB and CSDM.
+ Extensive hands-on Service Now scripting experience to implement and resolve issues with:
+ Discovery Probes to force the correct pattern
+ Discovery Patterns to address pattern issues
+ ETL of Service Graph Connectors
+ Handling additional fields added to a data pull from a management system (such as Tanium) and updating the service graph connector to handle new fields
+ Updating identification rules to eliminate duplicate values
+ Updating reconciliation rules to prevent certain fields from changing (serial number, model)
+ Demonstrated Service Now integration experience with several of the following Service Graph Connectors:
+ SCCM
+ Tanium
+ Solar Winds
+ Dynatrace
+ Active Directory
+ MS Intune
+ Azure
+ AWS
+ Cisco Intersight
+ Implementation of Cloud-based discovery schedules
+ Implementation of Network-based discovery schedules
+ Ability to build custom REST API integration into Service Now from other management systems
+ Experience establishing and executing platform governance
+
Experience with Agile, Dev Ops, and CI/CD pipelines integrated with Service Now.
Clearance Required:
Active Secret Clearance
** Preferred Skills & Experience*
* + Prior experience supporting U.S. Coast Guard (USCG) or Department of Homeland Security (DHS) enterprise platform modernization…
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