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Senior Director, Level 2 Support & AI Ops
Remote / Online - Candidates ideally in
Topeka, Shawnee County, Kansas, 66652, USA
Listed on 2026-05-22
Topeka, Shawnee County, Kansas, 66652, USA
Listing for:
Eliassen Group
Full Time, Remote/Work from Home
position Listed on 2026-05-22
Job specializations:
-
IT/Tech
Systems Engineer, IT Project Manager
Job Description & How to Apply Below
Eliassen Group is seeking a Sr. Director – Level 2 Support Engineering Engagement Leader to drive operational stability for enterprise payments. This remote position emphasizes adherence to SLAs, automation, and AI-driven incident management. Responsibilities include overseeing Level 2 support services, enhancing client satisfaction, and leading a team of engineers.
The ideal candidate will have extensive experience in enterprise payments platforms, automation, and successful stakeholder management. Competitive salary and benefits are part of this permanent role.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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