Health Insurance Exchange; HIX​/Quality Assurance; UQA Testing Support Intern

Health Insurance Exchange (HIX)/Quality Assurance (UQA) Testing Support Intern (260003H8) About the Organization

The Executive Office of Health and Human Services is comprised of 11 agencies and the Mass Health program. EOHHS seeks to promote the health, resilience, and independence of nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS, please visit https://(Use the "Apply for this Job" box below)..

For Health Insurance Exchange (HIX) and Quality and Assurance (UQA) Teams

Role: HIX/UQA Testing Support Intern

The EHS-IT team supporting the Mass Health (MH) within the Executive Office of Health and Human Services (EHS) is seeking a Health Insurance Exchange (HIX)/Quality Assurance (UQA) Testing Support Intern. The person hired for this position will provide structural support to HIX/UQA team by assisting with test preparation, execution, documentation and coordination activities, while giving the intern hands‑on experience with state systems, QA processes, Agile project workflows and basic automation flows.

The primary work location for this role will be 100 Hancock St, Quincy, Massachusetts 02171. The work schedule is Monday thru Friday, 8:00AM to 4:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in‑office workdays and work from home days as needed.

• Assist with test case development, including reviewing requirements, drafting basic test scenarios, and updating existing scripts.
• Support test execution by running supervised functional, regression, and verification tests across designated systems.
• Perform test data setup and environment checks to ensure readiness prior to test cycles.
• Track defects and follow up, coordinating with BAs, developers, and UQA team members to confirm status and retest fixes.

• Strong attention to detail for reviewing documentation, validating data, and confirming system outputs.
• Clear written and verbal communication skills for notes, summaries, and cross‑team coordination.
• Ability to follow structured processes and work within established MMIS workflows.
• Proficiency with Microsoft Office/365 tools, especially Excel, Word, Teams, and SharePoint.
• Basic understanding of information systems, business processes, or public administration from coursework.
• Analytical thinking to identify discrepancies, interpret requirements, and support operational reviews.

Undergraduate or graduate student. Education status will be verified in accordance with the Human Resources Division's Hiring Guidelines. Proof of education provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Internship Timeframe:
  June - August 2026
• Hours:
  
  8:00AM to 4:00PM
• Primary work location: 100 Hancock St, Quincy, Massachusetts 02171
• Work Schedule:
  
  Monday thru Friday, 8:00AM to 4:00PM EST
• Benefits are unavailable with the exception of sick leave accruals.
• All interns will be paid on a bi‑weekly basis and must have direct deposit.
• The salary for this position is $19 an hour.

ADA Reasonable Accommodation:
If you require a reasonable accommodation with the application/interview process, please contact: EOHHS Candidate ADA Requests.

Equal Opportunity / affirmative action statement:
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.