IT Technician

Support and maintain in-house and remote laptops and peripherals.

• Responds to IT helpdesk requests to ensure a timely and professional response and resolution.
• Troubleshooting an employee’s hardware and software problems in a timely manner.
• Assist and instruct end users in software usage and computer-related work issues.
• Evaluates “off the shelf” user’s hardware/software for compatibility with existing systems and/or planned systems with minimal supervision and report findings.
• Oversees the inventory of supplies and equipment necessary to maintain effective systems operations.
• Maintains continuity of systems operation and processing; resolves common equipment, programs, and control issues.
• Familiar with network cabling standards and ability to run and terminate network cables as required.
• Aids in the design and implementation of the security and access control systems for all network computer operation and systems data.
• Ability to read and digest large volumes of technical publications monthly and maintain a high degree of proficiency in new and constantly changing areas.
• Enforces computer standards to assure systems are maintained in accordance with Johnson & Johnson’s policies and procedures.
• Key member of the J&J Disaster Recovery Plan as assigned, ready to perform tasks to ensure business continuity during a disaster event.
• Expected to meet the departments established KPI’s for answering calls, meeting service standards (SLA’s) for requests to our Helpdesk, and meeting education requirements annually.
• Performs all other duties as assigned.

• 3 years’ experience, prefer a Bachelor’s Degree and 2 Certified Courses from Microsoft
• Must complete Insurance Essential within 6 months of employment

• Self-Motivated
• Excellent analytical, troubleshooting, and problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Work as part of a team and independently
• The ability to interact with all levels within the organization
• Excellent written and verbal communication skills working with peers, vendors, and end-users in resolving and troubleshooting issues
• Extensive knowledge of Microsoft software
• Extensive knowledge of computer components and peripherals
• Knowledge of the inner workings of network protocols
• Experience with Windows 10, Office 2016, Office 365, FTP, Cell Phones & Broadband Technology, VoIP and other technologies
• Working knowledge of Active Directory login process, joining computers to a domain, resetting user passwords
• Working knowledge of desktop imaging software solutions

• Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching;
  May require lifting-up to 50+ pounds; requires normal range of vision and hearing with or without accommodations.
• Must have valid driver’s license
• Must be able to travel to remote offices for support and special projects throughout the year
• Scheduled weekend and after-hours work as needed